Mohammed Ismail
Hyderabad
Summary
Seeking a Holiday Executive position with the goal of delivering exceptional hospitality, service, and travel experiences to clients. An experienced Front Office Manager with prior Holiday Executive experience, equipped with excellent interpersonal skills and strong problem-solving abilities. Proficient in itinerary planning, reservations, and handling customer inquiries to ensure seamless travel experiences. Skilled in managing client expectations, coordinating with vendors and suppliers, and delivering personalized services to enhance customer satisfaction. Capable of maintaining composure and a positive attitude in fast-paced environments while upholding high standards of customer care and operational efficiency.
Overview
5
5
years of professional experience
Work History
IET Trainee
Arth Resort
Moinabad
02.2026 - Current
- Attended training sessions and meetings to learn new information and develop personal skills.
- Provided support to existing staff on various tasks and duties.
- Assisted with training new employees on company policies and procedures.
Holiday Executive
Madarwala Tours and Travels
Secunderabad
03.2024 - 10.2025
- Curating Personalized Travel Itineraries: Design and customize detailed travel plans based on client preferences, including accommodations, sightseeing, transportation, and special requests.
- Hotel & Transport Bookings: Manage reservations for hotels, trains, and transfers, ensuring cost-effective and seamless travel experiences.
- Visa & Documentation Assistance: Guide dients through visa applications, documentation, and travel Insurance to ensure hassle-free travel.
- Client Consultation & Coordination: Communicate with clients to understand their travel needs, suggest suitable packages, and handle inquiries professionally.
- Vendor & Service Provider Management: Negotiate with hotels, tour operators, and transport providers to secure the best deals and maintain quality service.
- Team Leadership & Operational Management: Supervise and train staff to ensure efficient workflow and exceptional customer service.
- Crisis Management & Problem-Solving: Handle last-minute itinerary changes, cancellations, and travel disruptions while providing quick resolutions.
- Sales & Business Development: Promote travel packages, enhance dient engagement, and contribute to the growth of the business.
Front Desk Manager
Binge 'N Bash
HITEC City
07.2023 - 02.2024
- Greeted guests upon arrival and checked them in to their theatre.
- Handled guest complaints in a polite and friendly manner, providing effective solutions to maintain customer retention.
- Performed cashier duties such as taking payments, balancing accounts, handling expenses, auditing, printing booking sheets for the next day.
- Led team to exceed goals regarding mystery audits, customer comment indexes and quality evaluations.
- Monitored staff performance to ensure compliance with company policies and procedures.
- Provided training for new employees on theater operations, customer service, and safety protocols.
- Coordinated events such as movie premieres, special occasions, etc.
- Supervised the cleanliness of theaters Including lobbles, restrooms, and auditoriums.
- Ordered supplies needed for theater operations such as roses, bouquets, occasional decor, etc.
- Analyzed customer surveys data in order to develop improvements in services offered.
- Implemented successful business strategies to increase revenue.
Front Office Executive
Hotel Samrat Presidency
Hyderabad
01.2021 - 06.2023
- I handle guests for checking in and checking out.
- I handle dealing with the guests.
- I supervise room attendant boys & stewards.
- I provide a professional and friendly service for guests.
- Managed administration duties, including updating records, filing bookings and other tasks as required.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Pinnacle Institute of Hotel Management
Hyderabad 06-2026
Diploma - DTP
GNITT EDUCATION
HyderabadIntermediate -
St Joseph's Jr College
HyderabadDiploma - MS OFFICE, ADVANCE EXCEL, TALLY ERP 9, GRAPHIC DESIGNING
HyderabadSkills
- Diplomacy and communication
- Leadership skills
- Multitasking
- Time management
- Performance under pressure
- Motivation
- Administrative support
- Customer service
- Verbal communication
- Written communication
- Team leadership
- Travel management software proficiency
- Negotiation skills
- Vendor coordination
- Knowledge of travel regulations
- Budgeting
- Cost management
- Sales skills
- Marketing skills
- Social media knowledge
- Digital marketing
- Organizational skills
- Problem-solving
- Decision-making
- Attention to detail
- Hospitality expertise
- Guest complaint management
- Conflict management
- Booking management
- Itinerary planning
- Event coordination
- Positive atmosphere maintenance
- Cultural awareness
- Tailoring travel experiences
- Crisis management
- Emergency handling
- Training and mentoring
- Upselling
- Cross-selling
Languages
- Hindi, First Language
- English, Proficient (C2)
- Telugu, Proficient (C1)
Skills
Diplomacy and the ability to communicate clearly, Firm leadership skills, The ability to multitask, prioritize and manage time, The ability to perform under pressure, Highly motivated and goal-driven, Administrative support and coordination, Exceptional customer service skills, Strong verbal and written communication abilities, Effective team leadership and management, Proficiency in travel management software and reservation systems, Negotiation and vendor/supplier coordination skills, Knowledge of international travel regulations and requirements, Budgeting and cost management for travel packages, Sales and marketing skills to promote travel services, Social media and digital marketing knowledge for travel promotions, Proficient in organizational tasks, Excellent problem-solving and decision-making skills, Ability to multitask efficiently, Attention to detail in all operations, Hospitality expertise with a client-focused approach, Guest complaint management and conflict management, Guest booking management and itinerary planning, Event coordination and management skills, Ability to maintain a positive and welcoming atmosphere, Cultural awareness and sensitivity in client interactions, Ability to tailor travel experiences based on client preferences, Crisis management and emergency handling for travelers, Ability to train and mentor junior staff, Fluency in multiple languages (Hindi, English & Telugu), Upselling and cross-selling travel services
Timeline
IET Trainee
Arth Resort
02.2026 - Current
Holiday Executive
Madarwala Tours and Travels
03.2024 - 10.2025
Front Desk Manager
Binge 'N Bash
07.2023 - 02.2024
Front Office Executive
Hotel Samrat Presidency
01.2021 - 06.2023
Pinnacle Institute of Hotel Management
Diploma - DTP
GNITT EDUCATION
Intermediate -
St Joseph's Jr College