MOHAMMED MOEIZ AHMED

Projects:

• Designed and implemented end-to-end ServiceNow solutions across ITSM and CSM platforms.
• Developed custom applications and automation workflows to improve process efficiency.
• Configured and optimized Service Catalog, Virtual Agent, and Flow Designer for user-friendly service management.
• Automated incident, change, and request management processes to improve response times.
• Created role-based ACLs to enhance security and compliance.
• Provided technical mentorship and training to new team members on ServiceNow best practices.
• Designed custom reports and dashboards to provide real-time insights for business leaders.
• Custom Case Management System: Developed dynamic record producers, automated multi-row variable data processing, and configured approval workflows using Flow Designer.
• ITSM Workflow Automation: Built nine+ catalog items and complex workflows, automated task assignments, implemented custom UI actions and notifications, and developed incident state automation, reducing manual intervention by 40%.
• Custom Implementation Project: Developed record producers to create cases dynamically, enforced mandatory fields for surgeon contact details, and created advanced reports and dashboards.
• Legal and Risk Management Portal: Designed and implemented a custom legal risk management application, developed custom ACLs, automated vendor contract approval workflows, and created interactive dashboards for risk analysis and compliance tracking.

Projects:

• Assisted in the design and deployment of ServiceNow ITSM & CSM modules.
• Developed Service Catalog items, workflows, and UI policies to enhance user experience.
• Configured Virtual Agent for automated IT support, reducing manual workload.
• Created automated scheduled reports and data transformation maps for improved decision-making.
• Managed data migration projects and streamlined data integrity processes.