Summary
Overview
Work History
Education
Skills
Timeline
Generic

MOHAMMED MOHSIN

Hyderabad,TG

Summary

Proven Service Engineer at Indian Oil Corporation Ltd, adept in technical support and suggestive selling, enhanced customer satisfaction and boosted sales through strategic client relationships and equipment expertise. Leveraged strong communication and problem-solving skills to adapt to market changes, achieving significant service quality improvements.

Overview

8
8
years of professional experience

Work History

Service Engineer

Indian Oil Corporation Ltd
Hyderabad
12.2019 - Current
  • Providing a quotation for LPG plants involves detailing the scope of work, equipment specifications, project timeline.
  • · Submit pricing and pre-qualification requests reflecting the client's requirements.
  • · Establishing and maintaining positive relationships with clients fosters trust and can lead to repeat business.
  • · The sales landscape is dynamic; being adaptable to changing market conditions and customer preferences is crucial.
  • · Effectively managing time ensures that a salesperson can prioritize tasks and focus on activities that contribute to sales success.
  • · Strong communication, negotiation, and problem-solving skills are essential in this dynamic role.
  • Installed, configured, and tested equipment on specialized platforms.
  • We have enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
  • Tested and checked performance of hardware and software programs.
  • Boosted service quality by continually updating technical knowledge and staying current with industry trends.

Sales Officer

Karvy Stock Broking
Hyderabad
04.2018 - 12.2019
  • It has enhanced customer satisfaction with timely follow-ups and personalized service.
  • We responded to customer needs by answering questions and providing detailed information about [Product or Service].
  • Boosted sales performance by identifying and targeting high-potential leads.
  • Cultivated strong relationships, establishing trust and loyalty among clients.

· Find and convert clients that are interested in opening stock trading accounts through direct sales (face to face), cold calling, networking, your own data/sources, and references.

· If you are experienced in this industry, you will have to display a productive strategy for sourcing and converting from your old/existing client base, or by acquiring data of existing investors in the market and meeting and convincing them to avail our service.

· Managing your converted clients on a day-to-day basis.

· Find and add new prospects regularly, and to convert them into clients within a reasonable time (3-4 weeks for new prospects, 7-10 days for existing prospects).

· Have a customer-first approach and ensure that the customer is serviced well.

· Ensure that the customer trades actively after opening of the trading account.

· To understand customer's financial goals, and advise them on how we can fulfill those needs.

Sales Associate

NISC Exports Ltd
Hyderabad
04.2016 - 04.2018

· Support the delivery of service levels, and productivity targets for the site and marketplaces he/she is supporting.

· Responsible for the assignment of tasks to the operation by optimizing the usage of workforce.

· Manage the development of global standards (Average Handle time, NPT, Shrinkage, Attrition).

· Work closely with data, associates and team managers to pro-actively identify issues and take appropriate actions to minimize impact.

· Assist the development of Workforce Management and Scheduling systems by partnering with in-house technology teams.

· Manage and drive change through effective use of clearly defined delivery plan, ensuring stakeholders receive regular updates.

Education

Mechanical Engineering

CIPET
04.2016

Skills

  • Technical Support
  • Field Service
  • Equipment Assembly

Suggestive Selling

Timeline

Service Engineer

Indian Oil Corporation Ltd
12.2019 - Current

Sales Officer

Karvy Stock Broking
04.2018 - 12.2019

Sales Associate

NISC Exports Ltd
04.2016 - 04.2018

Mechanical Engineering

CIPET
MOHAMMED MOHSIN