Mohammed Shuaib N I
Vaniyambadi
Summary
Results-driven professional with 9 years of expertise in commercial real estate mortgage-backed securities, e-commerce catalog management, and client database optimization. Proven track record in enhancing order management processes and delivering exceptional customer support. Core competencies include data analysis, strategic problem-solving, and team leadership. Committed to leveraging skills to drive operational efficiency and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Senior Data Base Analyst
Element14
BANGALORE
06.2020 - Current
- Working in client data base and order management team from past 4.5 years
- Creation of Quotes and orders for customers
- Managing and approving customer orders in our system
- Verifying the address and business for the orders placed.
- Creating new orders for customer
- Recognized by management for providing exceptional customer service.
- Analyzed workflows and established priorities for daily operations.
- Prepared detailed documentation regarding all aspects of the database environment including setup information, operational procedures.
- Worked with cross-functional teams to achieve goals.
Senior Fulfillment Expert
Swiggy
01.2019 - 03.2020
- Part of the Pilot batch -Swiggy (Stores) Launch in Gurgaon
- Part of the Swiggy stores catalog team (control room) and contacting vendors regarding availability of inventory and Price on the latest stock & updating Swiggy stores app based on conversation with vendors in order to adding or removing of item
- Visited vendors to understand the problems in using Swiggy vendor app and trouble shooting
- Checking on price discrepancy contacting vendor
- Did Field visit in understanding the problems of Delivery partners
- Actively participated in understanding and developing the process
- Managed RTM on real time basis
- Monitoring Life cycle of an order
- Providing Floor Support to OJT Folks
- Handling Escalation calls including Social Media Escalations
- Worked on all the queues Of Swiggy Dash from Intervention, custom, DP Support, Order Monitoring and Internal Support
- Part of Service Recovery Team to handle customer grievances against their orders and resolving it on immediate basis
- Part of RCA for bad orders for Hyderabad and Bangalore location
- Resolving issues of Delivery partners on live orders by liaising with their Field Operation Managers
- Establishing and maintaining effective working relationships with Swiggy Customers and Delivery partners
- Ensuring the order is fulfilled within PSLA
- Part of testing team for Gurgaon, Bangalore, and Hyderabad launch
Financial Analyst
Wells Fargo India solutions
12.2014 - 08.2018
- Worked on U.S Commercial Real Estate Mortgage-backed securities, Mixed use properties, Multifamily Properties, office, Retail, Releasing reserves on Commercial properties, etc
- Trained and worked on process such as Rent Roll Analysis (RRA), Financial Statement Analysis (FSA), Reporting oversight Setup, Osar Imaging, Reserve Disbursement
- Contacting borrowers, servicers, and LOB’s
- Spreading Income and Expense of borrower and QC the work done by the processors and providing the final approvals
- Finding out the Guarantor and the proceeding conditions for the Property loans
- Imaging the Legal documents provided by the borrower with regards to Property loan
- Analyzing the Borrower reserve request and releasing the funds from the requested reserve based on eligibility when compared to documents
- Reconciliation of Taxes and insurance into escrow accounts
- Manage daily rush (1 day TAT) request and coordinate the same to Peers and LOB’s
- Preparing and presenting the Risk Knowledge to New joiners
- Manage Time sheet, preparation of team’s utilization report and fun committee and organizing
- Ensuring Commercial MBA (Mortgage Bankers association) exams are completed on time
- Planning and coordinating the team outings
- Operations accountant with direct sign – off
- SPOC for preparation and presenting Risk knowledge to new joiners
- SPOC for daily Utilization report
- SPOC for Individual rush request
- SPOC for Technical glitches
- Admin for time sheet
- Time management
- Planning and organizing meetings with partners
- Effective communication on building relationships with peers and LOB's
- Responsible for monitoring and assessing performance for new team members
- Training new joiners for commercial Backed securities
- Received Achieving Excellence 1 in the year 2016
- Multiple appreciation in the form of shared success
- Part of pilot Batch of the process training and achieved highest customer satisfaction and appreciated by trainer
- Successfully completed level1 Commercial MBA Exam (Mortgage banker association)
Education
Bachelor of business administration -
Thiruvalluvar University
07-2014
Skills
- Worked under tight deadlines to resolve the defects, and successfully completed by set deadlines
- System integrated tests and user acceptance testing
- Microsoft Office (Excel, Word, Outlook, and PowerPoint)
- Query optimization
- Report generation
Accomplishments
- Received Achieving Excellence 1 in the year 2016
- Multiple appreciation in the form of shared success
- Part of pilot Batch of the process training and achieved highest customer satisfaction and appreciated by trainer
- Successfully completed level1 Commercial MBA Exam (Mortgage banker association)
- Named Star performer for almost every quarter.
Disclaimer
I certify that all the information given above is true to best of my knowledge.
Projects
FSA, To auto update Securitized Debt amount and PSR supplemental amounts in C3. It will save more time which take to complete the loan. ROS, To implement loan document search box in Call tracker. It will save time from going to web retrieval and considering documents.
Personal Information
Date of Birth: 05/05/94
Timeline
Senior Data Base Analyst
Element14
06.2020 - Current
Senior Fulfillment Expert
Swiggy
01.2019 - 03.2020
Financial Analyst
Wells Fargo India solutions
12.2014 - 08.2018
Bachelor of business administration -
Thiruvalluvar University
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