Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Work Availability
Bike Riding & Gym
Timeline
Mohammed Tabrez NK

Mohammed Tabrez NK

Team Leader
Bengaluru,Karnataka
The cave you fear to enter contains the treasure you seek.
Joseph Campbell

Summary

Organized Team Leader with exceptional ability to build positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Overview

4
4
Languages
1
1
Certification
2
2
years of post-secondary education
9
9
years of professional experience

Work History

Team Leader

Swiggy
Bangalore, Karnataka
05.2015 - Current
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Implemented new working processes which delivered continued improvements.
  • Optimized customer support by establishing collaborative service environment.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Led team of 35 members while providing exceptional customer service.
  • Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Adhered to rigorous standards for customer service, merchandising and operational safety.
  • Performed root cause analysis in deficient areas to identify and resolve central issues.
  • Processed inbound and outbound shipments with high accuracy and efficiency by effectively directing associate teams and managing inventory processes.
  • Helped set and manage objectives for quality, productivity and compliance.
  • Managed high workload with consistent record of achieving deadlines and production targets.
  • Motivated and trained employees to maximize team productivity.

Executive Trainer

Vertex Customer Solutions India Private Limited
Bangalore, Karnataka
12.2013 - 05.2015
  • Managed new employee orientation training process for more than 40 employees each month.
  • Reviewed and edited all training materials for accuracy and company policy compliance.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Coordinated ongoing technical training and personal development classes for staff members.
  • Directed training programs and development paths for managers and supervisors.
  • Implemented new learning strategies depending upon employees' skill levels.
  • Managed all exempt employee coaching, training and performance improvement actions.
  • Researched and obtained relevant course materials to achieve training objectives.
  • Led daily, weekly and monthly coaching, counseling and feedback sessions.
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Tested all training software and hardware prior to commencing training programs.
  • Created in-depth training manual for all employees.
  • Organized and edited training manuals, multimedia visual aids and other educational materials.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Developed surveys to identify training needs based on projected production processes and changes.
  • Analyzed effectiveness of training programs at all levels and recommended updates.
  • Selected and assigned instructors to conduct specific training programs.

Customer Service Representative

Andromeda BPO Pvt Ltd
Bangalore, Karnataka
09.2012 - 05.2013
  • Addressed client inquiries and updated database information.
  • Promoted increased sales through outgoing calls demonstrating excellent product knowledge.
  • Executed outgoing calls from corporate sales lead pipeline.
  • Established and maintained client rapport by utilizing quality customer service.
  • Established excellent sales ability and strong interpersonal skills with confident and persuasive approach.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Provided information about available products and services including membership details and purchase advantages.
  • Made average of 150 outbound and inbound calls per day.

Customer Service Associate

FirstSource Solutions Ltd
Bangalore, Karnataka
04.2012 - 07.2012
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Customer Service Associate

Spice BPO Service Limited
Bangalore, Karnataka
07.2011 - 04.2012
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Informed customers about special promotions and provided detailed information for various products.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.

Education

High School -

Lucky High School, Mysore
04.2008 - 06.2009

Diploma - Computer Technique

Farooquia Pre University College, Mysore

Diploma - Aviation Hospitality And Travel Management

Frankfinn Institute Of Air Hostess Training, Bangalore
04.2017 - 05.2018

Skills

    Decision Making

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Accomplishments

  • Supervised team of 35 staff members.
  • Collaborated with team of 18 in the development of Customer experience.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

Six Sigma Training

Interests

Riding Bike

Gym

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Bike Riding & Gym

Both has different Unique feeling, when you are on Bike you can feel the air and enjoy the nature. Gym is to keep you healthy, active throughout and it helps to keep you away from illness, keep your mind calm etc.

Timeline

Frankfinn Institute Of Air Hostess Training - Diploma, Aviation Hospitality And Travel Management
04.2017 - 05.2018
Team Leader - Swiggy
05.2015 - Current
Executive Trainer - Vertex Customer Solutions India Private Limited
12.2013 - 05.2015
Customer Service Representative - Andromeda BPO Pvt Ltd
09.2012 - 05.2013
Customer Service Associate - FirstSource Solutions Ltd
04.2012 - 07.2012
Customer Service Associate - Spice BPO Service Limited
07.2011 - 04.2012
Lucky High School - High School,
04.2008 - 06.2009
Farooquia Pre University College - Diploma, Computer Technique

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Mohammed Tabrez NKTeam Leader