MOHAMMED ABDUL SHOEB
IT Customer Service & Sales
Hyderabad
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
5
5
Certifications
4
4
Languages
Work History
Sales Consultant
Go Study Education Private Limited
11.2023 - Current
- Managing incoming calls and customer service inquiries, generating sales leads that develop into new customers (students).
- Handled and responded to customer inquiries in all forms (Email, phone, in person) daily.
- Assist students in deciding on the universities/colleges and programs to opt for in Canada.
- Familiarity with CRM systems and practices.
- Reach out to customer via email and telephone to verify account information.
- Maintain customer accounts and record account information.
Consultant (Sales and Operations)
IDP Education Private Limited
02.2023 - 10.2023
- Guide students with their overseas education options after understanding their profile and desired course.
- Assist students in deciding on the universities/colleges and programs to opt for.
- Achieve excellent customer service by proactively responding to client queries and advising customers on their overseas options (Study program).
- Provide insights on career outcomes based on their preferred options.
- Experience of having worked on the student visa application process for Canada.
Consultant
Dreamz Abroad Immigration Consultants
12.2021 - 01.2023
- Advise candidates on the overseas options available, so as to enable the candidates and their family to make an educated choice and the right decision.
- Give clear and accurate information based on the current immigration, visa laws, and policies.
- Provide fair and neutral evaluation of a candidate's profile.
- Provide a personal, global career strategy customized to their needs.
- Achieve excellent customer service by proactively responding to client queries and advising customers on their overseas immigration and visa needs.
- Meet the company-assigned targets.
Trainer
Median Education Academy
01.2017 - 12.2020
- Trained many engineering students on academic courses.
- Manage the academy administration.
Mechanical Site Engineer
Al Dhafra Irrigation Systems
10.2014 - 12.2016
- Oversee and manage Technicians and skilled labor on site
- Effectively monitoring the operation and maintenance works of pumps and motors for fountains
- Generate/Review material requisitions, submittals, and ensure contract performance measures are met
- Coordinating with the consultants and project manager to evaluate project progress
- Responsible for making RFI's, daily, weekly and monthly activity reports and submitting to Consultant and Abu Dhabi Municipality
- Maintenance and Operation of seven parks (Project C120R) on Abu Dhabi island
- Fabrication of Low Carbon Alloy Steel P91 Material
- Design and Evaluation of Proto type Turbine Blade
Education
B. Tech - Mechanical Engineering
Shadan College of Engineering & Technology
Hyderabad, Telangana 01.2009 - 01.2013
Intermediate -
Board of Intermediate Education
Hyderabad, Telangana 01.2008 - 01.2009
SSC -
Board of Secondary Education
Hyderabad, Telangana 01.2006 - 01.2007
Skills
IT proficiency
Using AI tools
Chat Gpt Prompting
Ms office (Excel/Power Point/word etc)
Auto CAD
C4C cloud for customer
ZOHO
Certification
Certified Canadian counselor from IDP
Personal Information
- Date of Birth: 04/15/90
- Marital Status: Unmarried
Accomplishments
Topper during academic education both in school and college
cricket, movies, news
I enjoy playing sports specially cricket, i like to watch movies to relax and follow current affairs thru news
Timeline
Sales Consultant
Go Study Education Private Limited
11.2023 - Current
Consultant (Sales and Operations)
IDP Education Private Limited
02.2023 - 10.2023
Consultant
Dreamz Abroad Immigration Consultants
12.2021 - 01.2023
Trainer
Median Education Academy
01.2017 - 12.2020
Mechanical Site Engineer
Al Dhafra Irrigation Systems
10.2014 - 12.2016
B. Tech - Mechanical Engineering
Shadan College of Engineering & Technology
01.2009 - 01.2013
Intermediate -
Board of Intermediate Education
01.2008 - 01.2009
SSC -
Board of Secondary Education
01.2006 - 01.2007
Certified Canadian counselor from IDP
Certificate in Foundation Course in Mechanical CADD-AutoCAD
Certificate in Computer Aided Project Management-Primavera
Certificate of Proficiency in TQM and ISO9001-2008, by Advanced Training Institute, sponsored by Govt. of India.
Awarded Certificate of Merit for all six semesters from Shadan College of Engineering & Technology, Hyderabad, India.
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