MOHAMMED ARIF SHAFEE KHAJA
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
7
7
years of professional experience
15
15
years of post-secondary education
3
3
Languages
Work History
Associate
MWYN tech Private limited
02.2020 - Current
- Customer support through emails
- I used to provide effective customer service through email & calls which helped my company's business achieve success by making customers feel heard, appreciated and also keeping in mind to resolve customer's query on first go which is important for generating repeat business
- Daily target for us was 80 tickets but I was easily achieving 100 tickets per day which helped my team achieve the team target and clear the buckets of tickets.
- Managed customer relations through communication and helpful interactions.
- Worked varied hours to meet seasonal and business needs.
Manager Customer Experience
Quotient digital solutions
12.2018 - 02.2020
- Sales opportunities through inbound lead follow-up and outbound cold calls and email, chat support
- Was the highest sales holder in our team
- Daily target was 2 leads per day
- I used to achieve 3-4 leads per day due to which my monthly target was 50-70 leads per month and conversion rate was above 50%.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Executive
Hexaware technologies private limited
08.2016 - 11.2017
- Sales process for HDFC life insurance
- Outbound & inbound calls for sales & services
- Target was 1 sale per day & use to achieve over and above target and also use to achieve quality target above 80%.
Education
Bachelor of Science - Information Technology
WCCBM
04.2001 - 01.2016
Skills
Business Development
Awards
- Trusted team player - Got recognition twice as responsible and trusted team player because of my performance.
- Quality sales & customer relationship - Always my photo was displayed on wall of quality sales person as top-3 quality performer
Timeline
Associate
MWYN tech Private limited
02.2020 - Current
Manager Customer Experience
Quotient digital solutions
12.2018 - 02.2020
Executive
Hexaware technologies private limited
08.2016 - 11.2017
Bachelor of Science - Information Technology
WCCBM
04.2001 - 01.2016
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