Summary
Work History
Education
Skills
Details
Languages
Timeline
Generic
Mohammed Asif khan

Mohammed Asif khan

AFR Associate (Gateway billing agent)
Vikhroli west Mumbai

Summary

A Challenging career in a professionally managed and growth oriented company where my experience, certification and knowledge can be applied. To establish a successful career and to work with a concern which provides me with the opportunity to learn and contribute my skills, knowledge and ability towards development and achievement of organizational and personal goals. I believe in Teamwork and giving my 100% in whatever I do with commitment. Challenging position in a growth oriented organization that utilizes my skill and abilities and offer ample learning opportunities.

Work History

Associate AFR

DHL (GLOBAL FORWARDING FREIGHT SHARED SERVICES (INDIA) LLP
  • Electronic data Processing, SOP preparation, Business Partner Communication, Performed RCA for the process, Team handling, Product trainer, Quality checker, Cargo wise 1 Implementation, Inter & Intra company billing, Quality monitoring & assurance, Issuing Credit note of the wrong billing.

Shift Leader

Financial Software & Systems (P) LTD
  • Handling back to back incoming calls from clients and vendors, Handling queries from clients and vendors through email and chat, Upselling after sales services to the banks with FLM vendor services and the engineer services, Addressing customer queries through email and Chat, Monitoring ATM Machine, Dispatching call and taking regular feedback from concerned CIT, Logging SLM calls with NCR, Wincor, Diebold, Lipi, HCL & its follow-up for updates, Escalating to higher levels of escalation till the incident closure, Co-ordination with NSMC (NCR Network team) for Connectivity related queries, Preparing daily report with proper comment, Escalation through mails, Call log for TIS issue through mail & sending to concern person & its follow-up for updates, Informing & Co-ordination with Branch, Channel Manager & AGM for rectifying problems & followup for updates, Preparing FLM pending list and escalating, Partially contributing for the preparation of Monthly report, Atm availability report and Performance report, Coordinating with consumables team for stationery issue, Maintaining and making team Roster, Managing the Team and Team requirement.

SENIOR INCIDENT MANAGEMENT AGENT

NCR CORPORATION
- 10.2015
  • Handling back to back incoming calls from clients and vendors, Handling queries from clients and vendors through email and chat, Upselling after sales services to the banks with FLM vendor services and the engineer services, Monitoring ATM Machine, Dispatching call and taking regular feedback from concerned CIT, Logging SLM calls with NCR, Wincor, Diebold, Lipi, HCL & its follow-up for updates, Escalating to higher levels of escalation till the incident closure, Co-ordination with NSMC (NCR Network team) for Connectivity related queries, Preparing daily report with proper comment, Escalation through mails, Call log for TIS issue through mail & sending to concern person & its follow-up for updates, Informing & Co-ordination with Branch, Channel Manager & AGM for rectifying problems & followup for updates, Preparing FLM pending list and escalating, Partially contributing for the preparation of Monthly report, ATM availability report and Performance report, Coordinating with consumables team for stationery issue.

SR. MARKETING EXECUTIVE

Print House India pvt ltd
  • Print House India Pvt
  • Ltd
  • As Executive Business Network cum client servicing, Responsibility: Base Co-ordination, I Co-ordination with client with their problem or about job discussion all the depts., Proper Documentation, Maintaining Billing Records, checking daily dispatches, Maintaining collections, Maintaining daily jobs status, Take due approvals on not to bill challans from Directors, Job Execution, Keep a check on unbilled, Handling client in depth.

Education

SSC -

Mumbai University
03.2004

HSC -

Mumbai University
02.2007

Bachelor of Arts - Genaral

Calorx Teachers University
Gujrat, India
04.2001 -

Skills

BASIC, MS OFFICE, V LOOKS UP AND H LOOKS UP Internet, E-mail, and completed hardware and networking course in 2003 from Jetking etc

Details

07/15/86, 38 Years, Married, ATKPK5838L

Languages

English, Hindi, Marathi, Urdu

Timeline

Bachelor of Arts - Genaral

Calorx Teachers University
04.2001 -

Associate AFR

DHL (GLOBAL FORWARDING FREIGHT SHARED SERVICES (INDIA) LLP

Shift Leader

Financial Software & Systems (P) LTD

SENIOR INCIDENT MANAGEMENT AGENT

NCR CORPORATION
- 10.2015

SR. MARKETING EXECUTIVE

Print House India pvt ltd

SSC -

Mumbai University

HSC -

Mumbai University

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Mohammed Asif khanAFR Associate (Gateway billing agent)