Arun Kumar DM
Bangalore
Summary
Dynamic operations leader with extensive experience at Flipkart, excelling in team leadership and process optimization. Proven track record in managing large teams and enhancing supply chain logistics, achieving significant cost savings. Adept at driving change management initiatives and fostering a high-performance culture to meet ambitious business targets.
Overview
11
11
years of professional experience
Work History
AREA MANAGER – OPERATIONS
Flipkart
04.2024 - Current
- Leading a team of 300+ WM's, 40+ HMT's and managing 19k+ shipments daily, with a peak of 28K+ shipments (Non-Large, Volumetric and Grocery) ensuring seamless BAU operations.
- Fostered effective communication with senior management and ground teams, driving change management and guiding teams to achieve business targets.
- Collaborated with the central team to propose multi-run operations, enhancing customer satisfaction, and reviewed weekly performance, recognizing team achievements.
- Designed and planned the monthly AOP with cost-benefit models (Kirana, Eco, & EBikers), ensuring optimal resource allocation.
- Coordinated with vendors to streamline ODH operations, increasing reach and improving ground operations.
- Conducted review meetings with cluster managers, hub in-charges, and support teams to drive process improvements and maintain a safe work environment.
- Coordinated with vendors to resolve process issues, managed supplier relationships, and identified cost-saving opportunities.
- Responsible For Below points for 4 Districts.
- Reliability (Forword and Reverse Operations.)
- Supply (Team and capacity Building)
- Administration (Delivery Hubs)
- Shrinkage (Losses and Control Mechanism)
- Cost Per Shipment and Optimization.
- 3PL Off-Load reduction (Expansion)
- Capacity Planning for Demand Attainment.
- Delivery Hub Audits
Manager-Operations
Dealshare Pvt. Ltd.
12.2022 - 09.2023
- Managed inbound stock processes in alignment with GRN protocols, ensuring rigorous checks for expiry, damage, and certification compliance to maintain quality and regulatory adherence.
- Led warehouse teams to ensure seamless receiving, put-away, inventory checks, and housekeeping; enforced standardized SOPs and conducted safety and hazardous material training for operational compliance.
- Maintained optimal physical warehouse conditions by designing efficient layouts, inspecting equipment, issuing repair work orders, and managing replacement requisitions for uninterrupted operations.
- Ensured full compliance with local and state warehousing and shipping regulations; advised leadership on legislative changes and recommended necessary operational adjustments.
- Utilized advanced inventory management systems to track stock levels, manage shortages, and ensure accurate material availability aligned with project and operational targets.
- Administered end-to-end last-mile operations including order fulfillment, packaging, labeling, and final inspection to guarantee accurate, on-time delivery and enhanced customer satisfaction.
- Coordinated logistics activities with freight forwarders, transporters, and internal stakeholders to optimize transportation costs, improve delivery timelines, and resolve supply chain disruptions.
- Implemented strict quality control protocols for inbound and outbound goods, introduced performance improvement programs, established productivity benchmarks, and leveraged WMS for data-driven decision-making.
Assistant Manager-Operations
Dealshare Pvt. Ltd.
10.2021 - 11.2022
- Managed inbound stock processes in alignment with GRN protocols, ensuring rigorous checks for expiry, damage, and certification compliance to maintain quality and regulatory adherence.
- Led warehouse teams to ensure seamless receiving, put-away, inventory checks, and housekeeping; enforced standardized SOPs and conducted safety and hazardous material training for operational compliance.
- Maintained optimal physical warehouse conditions by designing efficient layouts, inspecting equipment, issuing repair work orders, and managing replacement requisitions for uninterrupted operations.
- Ensured full compliance with local and state warehousing and shipping regulations; advised leadership on legislative changes and recommended necessary operational adjustments.
- Utilized advanced inventory management systems to track stock levels, manage shortages, and ensure accurate material availability aligned with project and operational targets.
- Administered end-to-end last-mile operations including order fulfillment, packaging, labeling, and final inspection to guarantee accurate, on-time delivery and enhanced customer satisfaction.
- Coordinated logistics activities with freight forwarders, transporters, and internal stakeholders to optimize transportation costs, improve delivery timelines, and resolve supply chain disruptions.
- Implemented strict quality control protocols for inbound and outbound goods, introduced performance improvement programs, established productivity benchmarks, and leveraged WMS for data-driven decision-making.
Cluster Manager
Snapdeal Pvt. Ltd.
08.2020 - 05.2021
- Oversaw end-to-end daily operations across 12 last-mile delivery centers in Bangalore and Rest of Karnataka (ROK), ensuring seamless execution from inbound receipt to final delivery.
- Strategically planned manpower requirements, executed hiring and offboarding decisions, and allocated delivery executives based on shipment forecasts, peak load analysis, and volume projections.
- Managed smooth movement of inbound (fresh stock intake) and outbound (last-mile deliveries) shipments, maintaining zero backlog by clearing both new and pending consignments daily.
- Ensured 100% accuracy in branch-level cash management with daily reconciliation and deposits; implemented robust controls to eliminate discrepancies.
- Monitored and analyzed key operational KPIs across branches, including delivery success rates, shipment clearance rates, customer satisfaction scores, and resolution of service escalations.
- Coordinated timely submission of Proof of Deliveries (PODs), resolved payroll and grievance issues for delivery executives and team leaders, and addressed escalations promptly.
- Conducted regular branch visits to train staff on updated SOPs, operational enhancements, and shipment reconciliation processes to improve branch performance and compliance scores.
- Managed a team of 24 Team Leaders directly and 90 Delivery Executives indirectly, fostering a high-performance culture while standardizing best practices across all 12 branches.
Cluster Manager
Wickedride Adventure Services Pvt. Ltd.
02.2019 - 05.2020
- Managed a team size of 120 member’s operation executives, 6 Inventory in-charges and 6 Team Leaders
Senior Executive-Business Development
Shadowfax Technology Pvt. Ltd.
11.2017 - 02.2019
- Managed a team of 89 bikers (Off role employees), 68 Stores and 7 TL’s (Off role employees) worked in 3PL and 4PL logistics
- Managed 8 delivery stations in Bangalore and Mysore
Senior Business Development Executive
Nuvo Logistics Pvt. Ltd.
01.2017 - 10.2017
Relationship Executive
Amazon
05.2015 - 01.2017
Marketing and Lead Executive
Akshayakalpa Farms and Foods Pvt. Ltd.
05.2014 - 05.2015
Education
B.Com. -
Geetham University
01.2018
Diploma - Computer Science Engineering
Department of Technical
01.2014
Skills
- Team leadership
- Process optimization
- Cost management
- Inventory management
- Change management
- Supply chain logistics
Languages
- English
- Hindi
- Telugu
- Tamil
- Kannada
Personal Information
Date of Birth: 08/26/92
Profile Summary
Over 9 years of experience in managing last-mile delivery, warehouse operations, and logistics in FMCG and e-commerce sectors; specialized in driving operational efficiency and enhancing customer satisfaction., Proficient in overseeing inbound and outbound logistics, inventory control, order fulfillment, and warehouse layout optimization, resulting in reduced cycle times and operational cost savings., Expertise in managing last-mile delivery processes including packaging, labeling, inspection, and on-time delivery; led vendor onboarding and relationship management for manpower and logistics partners., Skilled in route planning, transportation scheduling, carrier management, and documentation compliance; ensured accurate shipment tracking and swift resolution of logistics bottlenecks., Directed large cross-functional teams; led hiring, training, and performance management initiatives to ensure high workforce productivity and alignment with business goals., Spearheaded process improvement and cost optimization projects across supply chain functions; established SOPs, enhanced distribution channel efficiency, and collaborated with CHA/C&F agents across Karnataka.
Timeline
AREA MANAGER – OPERATIONS
Flipkart
04.2024 - Current
Manager-Operations
Dealshare Pvt. Ltd.
12.2022 - 09.2023
Assistant Manager-Operations
Dealshare Pvt. Ltd.
10.2021 - 11.2022
Cluster Manager
Snapdeal Pvt. Ltd.
08.2020 - 05.2021
Cluster Manager
Wickedride Adventure Services Pvt. Ltd.
02.2019 - 05.2020
Senior Executive-Business Development
Shadowfax Technology Pvt. Ltd.
11.2017 - 02.2019
Senior Business Development Executive
Nuvo Logistics Pvt. Ltd.
01.2017 - 10.2017
Relationship Executive
Amazon
05.2015 - 01.2017
Marketing and Lead Executive
Akshayakalpa Farms and Foods Pvt. Ltd.
05.2014 - 05.2015
B.Com. -
Geetham University
Diploma - Computer Science Engineering
Department of Technical
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