SOURABH KUMAWAT
Jaipur
Summary
Area Operations Manager with 13+ years of experience in large-scale logistics and supply chain operations. Proven expertise in managing 4+ lakh sq. ft. integrated warehouses, handling high-volume first mile, linehaul, transshipment, inventory, and last-mile delivery operations. Strong track record of managing multi-crore monthly businesses, leading 300+ manpower, optimizing vendor and fleet performance, and driving SLA adherence, cost control, and operational excellence. Well suited for City, Area, and Regional Operations leadership roles.
Overview
14
14
years of professional experience
Work History
Area Manager – Operations
Safexpress Pvt. Ltd.
Kolkata
07.2024 - Current
- Overall owner of end-to-end operations of a 4.15 lakh sq. ft. integrated Safexpress warehouse acting as the central outbound hub for the Kolkata region.
- Managing n17 Cr+ monthly outbound bookings including first-mile inwarding, sorting, staging, inventory control, and dispatch.
- Handling 140–160 MT daily last-mile dispatch volume through 12 delivery vendors and 46 vehicles.
- Managing appointment-based deliveries of 50–60 MT daily with strict TAT and customer commitments.
- Planning and controlling 63 daily linehaul routes ensuring dock discipline, cut-off adherence, and zero miss-connects.
- Managing feeder route operations within Bengal (North & South 24 Parganas).
- Owning inventory management including FIFO adherence, dwell-time reduction, congestion control, and cargo traceability.
- Leading 88 on-roll employees, 220 off-roll manpower, and 60 delivery & pickup associates.
- Driving vendor productivity, SLA adherence, cost control, DEPS compliance, safety standards, and loss prevention.
- Coordinating with 127+ branches, hubs, Sales, IT, Admin, Security, and LP teams.
Area Operations Manager
Allcargo Gati
Ahmedabad
11.2023 - 06.2024
- Handled 06 GDWs, 02 STCs, 06 DEPOs, 28 Franchisees across Gujarat.
- Managed business of 8–10 Cr monthly and manpower of 150+ employees.
- Managed fleet, vendors, costs, and drove operational efficiency.
- Coordinated with departments to develop and implement strategies.
- Conducted team building exercises to enhance collaboration.
- Implemented operational policies and procedures for smooth workflow.
- Elevated customer satisfaction by ensuring timely resolution.
- Executed short- and long-term strategies to meet profitability goals.
Deputy Manager – Operations
Ecom Express Ltd.
Surat
01.2023 - 11.2023
- Responsible for Last Mile Operations across 11 service centers in Surat.
- Led a team of 200+ members handling daily delivery activities.
- Managed fleet, vendor contracts, and manpower requirements.
- Implemented policies to improve performance and service levels.
- Conducted training programs and monitored cost management.
- Coordinated with CS, Security, and Loss Prevention to minimize risks.
- Ensured vehicle availability and maintained commercial connections.
- Daily planning and execution for smooth connectivity and delivery.
Area Operation Head
Blue Dart Express Ltd.
Gandhinagar
08.2022 - 01.2023
- Managed end-to-end operational activities for the Gandhinagar region (Gandhinagar, Kadi, Kalol, Chattral, Mehsana).
- Led a team of 25 direct employees and 60+ off-role staff ensuring compliance and development.
- Oversaw fleet management for express and feeder routes ensuring optimal utilization and cost-effectiveness.
- Developed and implemented strategies and route planning to reduce operational costs and improve service efficiency.
Operations Manager
SPOTON Delhivery Ltd.
Jaipur/Vapi
03.2018 - 08.2022
- Managed South Gujarat region covering operational activities from FM to LM.
- Oversaw 11 branches including Vapi and Baroda Hubs.
- Handled daily 400MT pickup and transshipment load.
- Managed delivery operations, linehaul and feeder routes.
- Conducted vendor cost negotiations and onboarded new vendors.
- Oversaw distribution processes and service level performance.
- Resolved customer complaints and ensured effective coordination.
- Controlled costs and optimized operational workflows.
- Oversaw inbound and outbound hubs handling 100–150MT daily.
- Managed manpower, ensured on-time departures, and followed FIFO.
- Trained team members and ensured DEPS implementation.
- Managed warehouse safety, hygiene, and maintenance.
- Handled escalations, customer complaints, and vendor payments.
Executive – Operations
Safexpress Pvt. Ltd.
NCR Region
02.2012 - 03.2018
- Ensured timely departure and unloading of express and feeder vehicles.
- Managed operational documentation and MIS reports.
- Worked across NCR hub, Tauru hub, and Bawal branch.
- Verified invoices and managed VAT forms.
- Oversaw pickups/deliveries and daily cash reconciliations.
- Managed administration and hub stock validations.
- Coordinated customer deliveries and prepared RPS/Transit passes.
- Addressed short/excess cases and ensured efficient stocking.
Education
Master of Arts -
Rajasthan University
01.2018
Bachelor of Arts -
Rajasthan University
01.2015
Skills
■ Operations & Logistics Management
■ Route Planning & Network Optimization
■ Vendor, Fleet & Contract Management
■ Workforce Leadership & Training
■ Cost Control, SLA & Process Compliance
■ Risk & Loss Prevention
■ Customer Service & Client Relationship
■ Cross-Functional Collaboration
■ Inventory Control, FIFO & Aging Management
■ Loss Prevention, Safety & Audit Readiness
■ Cross-Functional Stakeholder Management
■ Process Improvement & Performance Monitoring
Timeline
Area Manager – Operations
Safexpress Pvt. Ltd.
07.2024 - Current
Area Operations Manager
Allcargo Gati
11.2023 - 06.2024
Deputy Manager – Operations
Ecom Express Ltd.
01.2023 - 11.2023
Area Operation Head
Blue Dart Express Ltd.
08.2022 - 01.2023
Operations Manager
SPOTON Delhivery Ltd.
03.2018 - 08.2022
Executive – Operations
Safexpress Pvt. Ltd.
02.2012 - 03.2018
Master of Arts -
Rajasthan University
Bachelor of Arts -
Rajasthan University