Mohammed Ebrahim Shaikh

• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Closed lucrative sales deals using strong negotiation and persuasion skills.
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Met with clients, delivering presentations, and educating on product and service features and offerings.
• Established and cultivated solid business relationships with new or existing customers.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Demonstrated products to show potential customers benefits and advantages and encourage purchases.
• Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
• Onboarded new employees with training and new hire documentation.
• Created monthly reports for senior management summarizing operational performance metrics.
• Coached, mentored and trained team members in order to improve their job performance.
• Developed and implemented strategies to increase customer satisfaction and loyalty.

• Handling the Orders for Telstra Wireless

Order Management for the Australian

customers.

•Analysing the network coverage, antennas of

the customer location.

•Finding the best product and solution for the customer and

completing the sales

•Increased profits by Number% through effective client engagement.

•Established team priorities, maintained schedules and monitored performance.

•Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

• Handling the US customers, who are using Verizon with all their queries and concerns, such as sales and services of products by utilising the knowledge.

• Retained excellent client satisfaction ratings through outstanding service delivery.
• Trained and mentored new sales representatives.
• Managed customer accounts to secure customer satisfaction and repeat business.
• Developed and implemented marketing plans to increase brand awareness and drive sales.
• Used customer insights to develop innovative sales strategies to increase sales.

• Handling Australian customer's of Vodafone NBN with there technical, sales, complaints query regarding broadband, telecom, accessories and other devices etc

• Solved customer challenges by offering relevant products and services.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Answered customer questions about sizing, accessories, and merchandise care.
• Engaged with customers to effectively build rapport and lasting relationships.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.

• Handling the US customers of Community Capital bank which is one of the leading commercial banks from the state UTAH, with their query about the credit cards, sales, checkin account, debit cards, such as sending statement, waiving of the charges, sales of the products etc.

• Kept detailed track of sales and customer information in company system.
• Developed and maintained knowledge of current sales and promotions.
• Greeted customers and provided product advice to increase sales.
• Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.