Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Mohammed Farooque Alam

Bangalore

Summary

Dynamic professional with extensive experience at Eisai Pharmaceuticals, excelling in customer relationship management and creative problem-solving. Proven track record in enhancing operational efficiency and exceeding customer satisfaction. Adept at market analysis and fostering a collaborative work environment, driving significant improvements in brand development and team performance. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

Sr. HCE

Eisai Pharmaceuticals India Pvt. Ltd
Bangalore
05.2023 - Current
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Identified needs of customers promptly and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Business Manager

Celagenex Research India Pvt Ltd
Bangalore
05.2022 - 05.2024
  • Developed and implemented policies and procedures to improve operational efficiency.
  • Developed and implemented strategic business plans to achieve company objectives.
  • Provided feedback to improve strategies, programs and initiatives.
  • Defined accountabilities and established performance objectives and metrics to execute strategy.
  • Gained product knowledge to assist team members with structuring customer purchase, closing and delivery.
  • Implemented CRM systems to improve customer service and retention rates.
  • Cultivated a positive organizational culture and work environment to motivate employees.
  • Facilitated change management initiatives to adapt to market changes and organizational needs.

Assistant Manager

Cipla Ltd
Bangalore
02.2021 - 05.2022
  • Maintained up-to-date knowledge of company products and services.
  • Analyzed business performance data and forecasted business results for upper management.
  • Secured long-term accounts by providing recommendations to promote brand effectiveness and product benefits.
  • Prepared monthly progress reports detailing successes achieved during the period covered.
  • Planned and followed through with inventory management for each store.
  • Maintained records of sales activities such as appointments made, calls placed, samples distributed.
  • Provided technical support to physicians by answering questions about product features, benefits, and uses.

Field Sales Representative

Glenmark Pharmaceutical Ltd
Bangalore
11.2019 - 02.2021
  • Assessed customer feedback on products and services to identify areas of improvement.
  • Ensured compliance with company policies while carrying out sales activities.
  • Participated in training sessions or seminars related to new product launches or updates.
  • Identified new channels and markets for expanding the reach of the organization's offerings.
  • Analyzed competitor activities to develop effective counter-strategies.
  • Provided exceptional customer service to ensure satisfaction and repeat business.
  • Managed client accounts by providing technical support and addressing customer inquiries promptly.

Therapy Executive

Zydus Healthcare Ltd
Bangalore
07.2018 - 11.2019
  • Cultivated professional client relationships by asking appropriate questions, identifying needs, and providing insightful product information.
  • Implemented professional sales presentations to communicate product quality and market comparisons creatively.
  • Strengthened branding initiatives by coordinating annual events to maximize outreach.
  • Built strong, professional relationships through the identification of client needs, which increased overall sales and opportunities.
  • Coordinated with logistics teams to ensure the timely delivery of products to customers.
  • Worked effectively in team environments to make the workplace more productive.
  • Conducted market research and analysis to identify potential business opportunities.

Education

MBA - Marketing Management

NMIMS
Bangalore
01-2025

Bachelor of Science - Mathematics

JP University
Chapra
05-2018

PUC -

SMD College
Gopalganj
03-2015

SSLC -

MAHS
Gopalganj
06-2013

Skills

  • Market analysis and data interpretation
  • Customer relationship management
  • Project management and sales forecasting
  • Brand development strategies
  • Effective communication skills
  • Friendly, positive attitude

Accomplishments

  • Received a laptop bag as a top performer in a team with the highest sales individual at Zydus
  • Received the highest monetary prize in Cipla for individual device sales for the division

Languages

Hindi
First Language
English
Proficient (C2)
C2
Kannada
Advanced (C1)
C1
Urdu
Proficient (C2)
C2

Timeline

Sr. HCE

Eisai Pharmaceuticals India Pvt. Ltd
05.2023 - Current

Business Manager

Celagenex Research India Pvt Ltd
05.2022 - 05.2024

Assistant Manager

Cipla Ltd
02.2021 - 05.2022

Field Sales Representative

Glenmark Pharmaceutical Ltd
11.2019 - 02.2021

Therapy Executive

Zydus Healthcare Ltd
07.2018 - 11.2019

MBA - Marketing Management

NMIMS

Bachelor of Science - Mathematics

JP University

PUC -

SMD College

SSLC -

MAHS

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Mohammed Farooque Alam