Mohammed Feroz Khan
Hyderabad
Summary
Dynamic professional with extensive experience at Amazon Development Centre India, excelling in KYC compliance and dispute resolution. Proven track record in enhancing client onboarding and driving process improvements. Delivering quality assurance, consistently achieving high standards in client satisfaction, and operational efficiency.
Overview
13
13
years of professional experience
1
1
Certification
Work History
SPS Associate
Amazon Development Centre India Pvt. Ltd.
Hyderabad
06.2015 - Current
- Perform KYB/KYC checks on businesses and clients, utilizing comprehensive internal and external resources.
- Authenticated and handled client documentation for new account setups.
- Delivered outstanding client service throughout the onboarding process, ensuring elevated satisfaction and retention.
- Utilized account-opening platforms and tools to monitor and enhance the client onboarding experience.
- Ensure accurate documentation of screening activities and findings for audit compliance.
- Serve as Acting Trainer based on business requirements and deliver floor support to BQ and PIP employees.
- Delivering feedback and coaching on errors identified by Quality team.
- Implement knowledge assessments via process knowledge tests, and manage update communication.
Team Member (Transactions Chargeback Analyst)
BA Continuum India Pvt. Ltd.
Hyderabad
07.2012 - 12.2013
- Conducted analysis of customer disputes, accounts, and transaction nature.
- Evaluate, analyze, and address disputes received from various customers.
- Conduct thorough research and deliver evidence to validate transactions.
- Maintain strict compliance with local and international chargeback official procedures.
- Investigate, evaluate, and address complex issues independently.
- Maintain superior quality of specialized, considerate, and responsive assistance while achieving or exceeding acknowledged benchmarks for chargeback productivity and excellence.
- Engage with the team and management in recommending new strategies for process improvements.
Education
B.Com(Honors) - Commerce
St. Joseph's Degree & P.G College
Hyderabad, IndiaIntermediate Certificate -
Narayana Junior College
Hyderabad, IndiaSkills
- KYC compliance
- Client documentation
- Transaction analysis
- Quality assurance
- Dispute resolution
- Process improvement
- Problem solving
- Coaching and feedback
Certification
- Instructional design: adult learners
- Learning how to increase learner engagement
- Introduction to fintech
- The ABCs of the banking and insurance business: AML, KYC and more
- Diploma in computer application (DCA)
Accomplishments
- Awarded as the second-best trainee in the assessment held after the process training completion at BA Continuum India Pvt. Ltd.
- Awarded as the top performer in the process for several months, and I have been on top of the charts
Timeline
SPS Associate
Amazon Development Centre India Pvt. Ltd.
06.2015 - Current
Team Member (Transactions Chargeback Analyst)
BA Continuum India Pvt. Ltd.
07.2012 - 12.2013
B.Com(Honors) - Commerce
St. Joseph's Degree & P.G College
Intermediate Certificate -
Narayana Junior College
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