Veeral Shethia
Mumbai
Summary
Detail-oriented professional with a strong focus on delivering exceptional customer experiences. Proven ability to resolve complex issues, optimize processes, and foster strong relationships. Committed to leveraging problem-solving skills and communication expertise to enhance team performance and drive business growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
SPS Associate
Amazon Development Centre (India) Private Limited
Mumbai
07.2022 - Current
- Directed optimisation of product listings to enhance seller visibility.
- Collaborated with internal teams to resolve listing errors and streamline seller operations.
- Ensured compliance with Amazon policies and guidelines to maintain operational integrity.
- Motivated professional with a strong foundation in client management and compliance handling. Demonstrates analytical acumen and a commitment to process improvement, fostering collaboration and enhancing operational workflows. Dedicated to supporting team success through effective communication and relationship-building.
- Driven professional with a focus on delivering exceptional customer experiences. Resolves complex issues, optimises processes, and builds strong relationships to enhance seller performance. Aims to leverage problem-solving skills and communication expertise to contribute to business growth.
- Helped teams reach ambitious sales objectives with multi-channel marketing campaigns.
Compliance Associate
ICICI Securities LTD
01.2020 - 05.2022
- Assisted in conducting KYC (Know Your Customer) verification and AML (Anti-Money Laundering) checks.
- Supported identification and rectification of process inefficiencies to enhance customer satisfaction.
- Helped implement solutions to streamline compliance workflows.
Education
B.com - Accounting
KJ Somaiya College of Science and Commerce
04.2016
Higher Secondary - Commerce
Fr. Agnel Multipurpose High School and Junior College
04.2013
Skills
- Compliance management
- Payment processing
- Data analysis and reporting
- Problem-solving
- Root cause analysis
- Process optimization
Accomplishments
- Successfully contributed to process management initiatives aimed at identifying and resolving gaps in Negative Response Rate (NRR) audits., 2023-02-01, 2024-11-01
- Streamlined workflows and enhanced customer experience by bridging the gap between sellers and seller support., 2024-05-01, Present
- Acted as a Subject Matter Expert (SME), mentoring junior team members and providing guidance on process compliance and best practices., 2024-11-01, Present
Languages
English
Hindi
Hobbies and Interests
- Continuous Learning & Skill Development
- Reading self-improvement and leadership books
Projects
- Google Data Analytics Professional Certificate, 2024-02-01, Present
- Preventing Money Laundering for Amazon Payments Europe (APE) and Amazon Payments UK (APUK), 2024-01-01, 2024-09-01
- Amazon Security Awareness (ASA), 2023-03-01, 2024-05-01
Certification
- Preventing Money Laundering for Amazon Payments Europe
(APE) and Amazon Payments UK (APUK) - VAT & VCS - EU - EN
- RCS Global Breach Management
Timeline
SPS Associate
Amazon Development Centre (India) Private Limited
07.2022 - Current
Compliance Associate
ICICI Securities LTD
01.2020 - 05.2022
B.com - Accounting
KJ Somaiya College of Science and Commerce
Higher Secondary - Commerce
Fr. Agnel Multipurpose High School and Junior College