Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Languages
Websites
Timeline
Generic
Anand Gujjarlapudi

Anand Gujjarlapudi

Kodad

Summary

Service-oriented professional skilled in task management and proactive problem-solving. Experience in supporting diverse client needs and driving results through effective communication and emotional intelligence. Committed to delivering exceptional service and fostering trust.

Overview

6
6
years of professional experience

Work History

SPS Associate

Amazon
Hyderabad
10.2024 - 03.2025
  • Provided prompt and efficient service to Amazon sellers and merchants, including the appropriate escalation of sellers' issues.
  • Demonstrates excellent time-management skills, and the ability to work independently while using departmental resources, policies, and procedures.
  • Demonstrated end-to-end ownership of every seller interaction, coupled with proactive problem-solving, and provided exceptional support to sellers.
  • Maintained acceptable performance metrics, such as quality, productivity, first contact resolution, and attendance.

HR Assistant

Amazon
11.2021 - 02.2023
  • Working as an ERC DLS Associate that supports disability, leave, and accommodation services in Amazon.
  • Served as the first point of contact for leave, disability, and accommodation related questions.
  • Took ownership of employee contacts by ensuring that each contact is accepted and resolved with a high degree of customer focus.
  • Resolved queries by referring to documentation such as frequently asked questions and standard operating procedures and escalate when these cannot be resolved.
  • Build customer trust through empathetic and personalized conversations.
  • Received queries via phone and log contacts into the shared service case management system.
  • Worked closely with partner teams to keep up to date on process changes, partnering for quick resolution of cross-functional issues.

Content Reviewer

Accenture
01.2019 - 01.2021
  • Reviewing oral, verbal, pictorial and video content as per the organization’s policies.
  • Taking unbiased decisions about content to stay on the platform or not.
  • Finding out the parts of content that are actually hurting public’s feelings and deciding which of them should remain on the platform and which of them are better taken off.
  • Identifying and acknowledging updates and new policies that have a large impact on achieving day to day targets.
  • Achieving quality in whatever stream of work I’m placed in, by having exceptional knowledge about all the project’s policies and how they are to be applied.

Education

Bachelor of Technology - Computer Science Engineering

Anurag Engineering College
Kodad, Suryapet (DT)
01.2018

Intermediate -

Sri Gayatri Junior College
Vijayawada

Secondary School -

St. Joseph’s CCR Vidyanilayam
Kodad, Suryapet (DT)

Skills

  • Task management and time management
  • Emotional intelligence
  • Results orientation
  • Innovative thinking
  • Service focus
  • Customer service excellence
  • Conflict resolution strategies
  • Case management expertise
  • Policy implementation
  • Employee relations management
  • Effective communication skills

Hobbies and Interests

  • Reading
  • Music
  • Video Games

Languages

  • English
  • Telugu
  • Hindi

Languages

Telugu
First Language
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2

Websites

Timeline

SPS Associate

Amazon
10.2024 - 03.2025

HR Assistant

Amazon
11.2021 - 02.2023

Content Reviewer

Accenture
01.2019 - 01.2021

Bachelor of Technology - Computer Science Engineering

Anurag Engineering College

Intermediate -

Sri Gayatri Junior College

Secondary School -

St. Joseph’s CCR Vidyanilayam

Similar Profiles

CREATE PROFILE
Anand Gujjarlapudi