SHYAM NAYAK

Technical & Platform Knowledge

- Provided expert guidance on marketplace policies, tools, and best practices

- Troubleshot technical issues related to listings, inventory, and seller accounts

- Navigated multiple systems/databases to research and resolve seller concerns

Problem-Solving

- Analyzed seller account data to identify root causes of issues

- Developed creative solutions to complex selling challenges

- Escalated critical issues appropriately while maintaining seller relationships

• Managed conflict resolution with over 100 dissatisfied customers professionally, resulting in improved customer retention rates.
• Participated in team meetings and training sessions regularly for continuous professional development within retail industry.
• Assisted in the development and implementation of marketing initiatives to promote store events and special promotions

• Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
• Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
• Coordinated cross-functional teams, ensuring successful completion of projects and meeting deadlines.
• Enhanced operational efficiency by streamlining processes and implementing best practices in workplace.
• Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
• Completed bi-weekly payroll for 50 employees

• University/Board: BHAVAN'S COLEGE
• 8.73 CGPA

• Percentage: 67.54%
• University/Board: SRK JUNIOR COLLEGE

• Percentage: 86.80%
• University/Board: MAHARASHTRA BOARD
• Elected Captain of blue house