Santhosh Anbarasu

Provided prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues.

Maintained a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.

Contributed to a positive team environment and proactively aided team members with difficult contacts as needed.

Liaised with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.

• Coordinated, supervised and evaluated work of subordinates and reallocated staff and resources to meet performance requirements.
• Identified underperforming areas and implemented effective process improvements.
• Mandated policy, procedure and performance adherence for continued and increased operational efficiency and profitability.
• Assessed problems and conflicts and resolved independently.