Cricket
Md. Muzammil Ansari
Utility Storekeeper
Mira Bhayandar,MH
Summary
Customer service professional with comprehensive experience improving customer satisfaction and streamlining operations. Known for collaborative team efforts and adapting to dynamic environments. Skilled in conflict resolution and maintaining high service standards.
Professional with strong background in customer service, poised to drive positive interactions and satisfaction. Skilled in resolving complex issues, managing high-volume inquiries, and utilizing CRM software to enhance efficiency. Strong focus on team collaboration and adapting to changing needs. Known for reliability and achieving results.
Overview
14
14
years of professional experience
4
4
Certifications
4
4
Languages
Work History
Senior Customer Service Associate
Teleperformance
02.2023 - 04.2025
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Implemented measures to ensure compliance with industry regulations, protecting both customers and the organization from potential liabilities.
- Enhanced customer satisfaction by efficiently resolving service issues and providing timely solutions.
- Proactively addressed customer concerns in order to prevent escalations and complaints.
- Handled customer inquiries and complaints with professionalism to restore satisfaction.
- Greeted customers and listened closely to problems described to determine solutions.
Senior Customer Service Representative
WNS Global Services
05.2011 - 12.2022
- Engaged in friendly conversation with customer to better uncover individual needs.
- Greeted customers and helped with product questions, selections, and purchases.
- Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
- Consistently exceeded performance targets, earning recognition as a top-performing Senior Customer Service Representative on multiple occasions.
- Educated customers about billing, payment processing and support policies and procedures.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
Education
High School Diploma -
The Lord's College
Mumbai, India 05.2001 -
Skills
Customer Relationship Building
Certification
PASSPORT : 18/11/19 till 17/11/29
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Certificate of Proficiency in Security training for Seafarers with Designated Security Duties.
- Certificate of Proficiency in Personal Survival Techniques.
- Certificate of Proficiency in Fire Prevention & Fire Fighting.
- Certificate of Proficiency in Elementary First Aid.
- Certificate of Proficiency in Personal Safety and Social Responsibilities.
- From : Naval Maritime Academy West, Mumbai.
Interests
Football
Reading
Travelling
Listening Music
To watch and play all kind of Sports
Disclaimer
I consent to the processing of my personal data for the purpose of recruitment for the position to which I am applying.
Timeline
Senior Customer Service Associate
Teleperformance
02.2023 - 04.2025
Senior Customer Service Representative
WNS Global Services
05.2011 - 12.2022
High School Diploma -
The Lord's College
05.2001 -
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