Mohammed Parwes Alam
Hyderabad
Summary
Customer-focused e-Relationship Manager with over 2 years of experience managing privileged and wealth clients within the banking sector. Skilled in serving as the primary point of contact for high-net-worth individuals and expertise in identifying and capitalizing on cross-selling opportunities to provide tailored financial solutions, including investment products, loans, and wealth management services.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Deputy Manager II -eRM
ICICI Bank Ltd
Hyderabad
12.2022 - Current
- Establish and maintain strong relationships with clients via digital platforms, such as email, voice, and video conferencing.
- Provide proactive support and guidance to clients, addressing inquiries, resolving issues, and ensuring their needs are met promptly.
- Maintain an in-depth understanding of the products and services offered, as per their opportunities, and communicate the benefits and updates to clients through digital channels.
- Handle escalated issues with professionalism, and work to resolve customer complaints efficiently and effectively.
Internship
iServeU
Bhubaneswar
02.2021 - 04.2021
- Assisted in generating new leads and building relationships with prospective clients through cold calling, email campaigns, and outreach via CRM tools.
- Collaborated with the marketing team to align sales strategies with ongoing campaigns, and optimize lead generation efforts.
Education
MBA - Finance & Marketing
Regional College of Management
Bhubaneswar, Odisha08-2021
Bachelor of Commerce - Accounting
Nimapara Autonomous College
Puri, Odisha05-2018
Skills
- Customer relationship management
- Portfolio Management
- Retail banking
- Financial analytical skills
- MS Office
- Power BI
Accomplishments
- Got a award for best employee of the month in ICICI Bank.
- Successfully arranged Blood Donation Camp in Graduation.
- Got Scholarship in Block level Medhabruti Exam during matriculation.
Certification
- AML & KYC
- NISM series-V-A Mutual Fund
- PGDCA
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Deputy Manager II -eRM
ICICI Bank Ltd
12.2022 - Current
Internship
iServeU
02.2021 - 04.2021
MBA - Finance & Marketing
Regional College of Management
Bachelor of Commerce - Accounting
Nimapara Autonomous College
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