Mohammed Saeed Kasmani
Versova, Andheri (W), Mumbai
Summary
Accomplished IT professional with nearly five years of experience, stepping into the role of Business Development Manager. Demonstrated success in delivering top-notch IT services and now poised to drive business expansion. Proficient in seizing opportunities, cultivating partnerships, and exceeding goals. Committed to leveraging technical acumen and customer-centric approach to fuel organizational success in the realm of business development.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Business Development Manager
Zaco Computers Pvt Ltd
Mumbai
01.2024 - Current
- Actively look for and build new business relationships by finding potential clients and industries that could use Zaco Computers products and services
- Maintaining and enhancing strong connections with current clients to grasp their requirements and guarantee their contentment
- Foster trust and rapport to cultivate lasting partnerships
- Increase sales by showcasing products including servers, storage solutions, workstations, networking devices and services
- Strategize and implement sales plans to meet or exceed revenue goals
- Carry out market analysis to recognize trends, competitor strategies, and emerging prospects
- Evaluate market data to drive business decisions and pinpoint areas for expansion or improvement
- Stay informed about the latest technologies, products, and solutions available from Zaco Computers
- Offer product training and demonstrations to clients and internal teams to improve comprehension and drive more sales
- Work closely with teams inside the company, like sales, marketing, technical support, and product development
- Make sure everyone's plans match up, meet customer needs, and provide solutions that work well together.
Service Desk Team Leader
Zaco Computers Pvt Ltd
Mumbai
09.2022 - 12.2023
- Handle team of THREE Service Desk Executives to execute day to day service operations
- The other responsibilities align with those of a Senior Service Desk Engineer.
Senior Service Desk Engineer
Zaco Computers Pvt Ltd
Mumbai
09.2021 - 08.2022
- Handle team of TWO Service Desk Executives to execute day to day service operations
- Guide, mentor and coach to team members as well as overseeing their day-to-day activities to ensure efficiency and effectiveness
- Monitor performance of the team i.e
- Response times, resolution rates, and customer satisfaction scores
- Also, identify areas for improvement and implement strategies to enhance team performance and productivity
- Oversee the handling of incidents and service requests, ensuring that they are logged, prioritized, and resolved or fulfilled within agreed-upon service level agreements (SLAs)
- Also, assist team members in troubleshooting complex issues and escalated cases
- Facilitate training sessions and workshops for service desk executives to enhance their technical skills, customer service abilities, and knowledge of relevant systems and processes
- Also, promote a culture of continuous learning and skill development within the team
- Oversee the maintenance of documentation, knowledge articles, and troubleshooting guides to support service desk operations
- Also, ensure that information is accurate, up-to-date, and easily accessible to team members to facilitate efficient problem resolution
- Maintain a healthy relationship with vendors and stakeholders
- Generate reports and analyze data related to service desk performance, customer feedback, incident trends, and resource utilization.
Service Desk Engineer
Zaco Computers Pvt Ltd
Mumbai
08.2020 - 08.2021
- The responsibilities align with those of a Help Desk Coordinator.
Help Desk Coordinator
Zaco Computers Pvt Ltd
Mumbai
01.2019 - 07.2020
- Serve as the single point of contact for all IT-related inquiries and issues from Domestic, International, AMC clients as well as from employees
- Provide prompt and efficient troubleshooting assistance for hardware, software, and network related problems
- Supervise and sequence incoming IT service tickets, ensuring prompt resolution and escalation when required
- Fetching extra hours and available in mid night/emergency/holidays to ensure timely support to users and engineers
- Maintain thorough documentation of IT challenges, resolutions, and user interactions to streamline future troubleshooting
- Communicate effectively with users to gather necessary information and provide timely updates on the status of their requests
- Contribute to the development and maintenance of a comprehensive IT knowledge base to empower users with self-service options and streamline issue resolution
- Collaborate with other IT team members and external vendors to coordinate problem-solving efforts and escalate issues when necessary
- Analyze DSET, DSA, ILO, storage utility logs, putty logs to check the error and take action accordingly
- Take care of SLA/service delivery module/escalation matrix for the customer in every ticket
- Leading a group of twenty or more engineers across India, monitoring their performance and organizing their schedules on a daily basis
- Deliver exceptional customer service, ensuring a positive experience for users seeking IT assistance
- Handling invoicing for all international services, including conducting audits and ensuring timely follow-up for payments.
Business Development Executive
American Express
Mumbai
01.2018 - 12.2018
- Generate authentic leads by initiating telephone conversations with prospects based on provided data.
- Customize product pitches to match customer requirements and schedule follow-up meetings for the next day.
- Provide detailed explanations of products during meetings and oversee the signing of relevant documents to proceed with the transaction.
- Complete document submissions with all necessary validations to the Quality Check (QC) team.
- Meet a monthly target of acquiring an average of 20 credit cards.
- Regularly achieve monthly incentives as per set targets.
Intern Security System Engineer
Amaze Security Systems Pvt Ltd
Mumbai
06.2017 - 12.2017
- Acquired proficiency in installing CCTV cameras, turnstiles, eSSL biometrics, and VDP systems.
- Gained expertise in configuring DVR systems, setting up IP cameras, and implementing RFID card access on turnstiles.
- Mastered the skills of rack mounting and configuring switches for network deployment.
Education
Bachelor of Engineering - Electrical, Electronics Engineering Technologies
M. H. Saboo Siddik College of Engineering
Mumbai04.2023
HSC - Science
Valia Jr. College of Science
Mumbai03.2017
SSC - School
Children Welfare Centre High School
Mumbai05.2013
Skills
- Sales Strategy
- Sales & Marketing
- Sales Operations
- IT Leadership
- Team Coordination
- Team Leadership
- IT Service Delivery
- IT Service Management
- Technical Support
- ITIL
- Customer Service
Certification
- Mar 2024 : Career Essentials in Generative Al by Microsoft and LinkedIn (LinkedIN Learning)
- Mar 2024 : Learning Microsoft 365 Copilot (LinkedIN Learning)
- Feb 2024 : Sales Negotiation (LinkedIN Learning)
- Jan 2024 : Sales Strategy: How to effectively sell your product or service (LinkedIN Learning)
- Jan 2024 : ServiceNow IT Leadership Professional Certificate (LinkedIN Learning)
- Jan 2024 : Program Management for IT Professionals (LinkedIN Learning)
- Jan 2024 : Scrum: The Basics (LinkedIN Learning)
- Jan 2024 : Six Sigma Green Belt (LinkedIN Learning)
- Jan 2024 : Putting ITIL into Practice: Applying ITIL 3 Foundation Concepts (LinkedIN Learning)
- Jan 2022 : What is Data Science (IBM)
- Jan 2021 : Technical Support Fundamentals by Google (Coursera)
- Jan 2020 : CompTIA A+ Certificate from TotalSem (Udemy)
- Aug 2019 : CCNA R&S Trained (RSTForum)
- Jan 2019 : The Fundamentals of Digital Marketing (Google)
Visa Status
Valid
Personal Information
- Date of Birth: 08/08/1995
- Gender: Male
- Nationality: Indian
- Marital Status: Single
- Religion: Islam
- Passport no. : N7923544
Hobbies and Interests
- Reading Books
- Learning New Skills
- Playing Cricket
Accomplishments
- Ranked 2nd in Technical Examination at Zaco Computers Pvt Ltd on January, 2021.
Languages
Urdu
First Language
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
References
References available upon request.
Timeline
Business Development Manager
Zaco Computers Pvt Ltd
01.2024 - Current
Service Desk Team Leader
Zaco Computers Pvt Ltd
09.2022 - 12.2023
Senior Service Desk Engineer
Zaco Computers Pvt Ltd
09.2021 - 08.2022
Service Desk Engineer
Zaco Computers Pvt Ltd
08.2020 - 08.2021
Help Desk Coordinator
Zaco Computers Pvt Ltd
01.2019 - 07.2020
Business Development Executive
American Express
01.2018 - 12.2018
Intern Security System Engineer
Amaze Security Systems Pvt Ltd
06.2017 - 12.2017
Bachelor of Engineering - Electrical, Electronics Engineering Technologies
M. H. Saboo Siddik College of Engineering
HSC - Science
Valia Jr. College of Science
SSC - School
Children Welfare Centre High School
Similar Profiles
PRASHANT ICHPILANIPRASHANT ICHPILANI
Account Manager - Cloud Solutions at Team Computers Pvt. Ltd.Account Manager - Cloud Solutions at Team Computers Pvt. Ltd.
THEJ KIRANTHEJ KIRAN
Network Security Analyst at Hindustan Computers Pvt. LimitedNetwork Security Analyst at Hindustan Computers Pvt. Limited
Aditi VermaAditi Verma
Developer at Team Computers Pvt. Ltd.Developer at Team Computers Pvt. Ltd.
Suraj SethSuraj Seth
Assistant Manager – Direct Tax at CBV & Associates LLPAssistant Manager – Direct Tax at CBV & Associates LLP
Aditya ApteAditya Apte
Product Manager at ProgIST Solutions LtdProduct Manager at ProgIST Solutions Ltd