Mohammed Shalliyad Khan

Control Tower Operations

Bangalore

Overview

years of professional experience

Shadowfax Technologies Pvt Ltd (2022 April - Till

bangalore

03.2022 - Current

Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Learned new skills and applied to daily tasks to improve efficiency and productivity.
Participated in team-building activities to enhance working relationships.
Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Monitoring Last Mile and First Mile Operations and Planning capacity for south and west Zone
Identified and corrected efficiency bottlenecks in operations which resulted in hassle free flow, faster and more accurate supply shipments.
Checking feasibility of serviceability and SLA supporting demand throttling process.
Managed and addressed operation level escalations, analytical support to spot the lag and find the key areas of development.

Supr infotech solutions Pvt Ltd (Suprdaily), Swiggy

bangalore

08.2021 - 04.2022

Learned new skills and applied to daily tasks to improve efficiency and productivity.
Coordinating with the regional teams to ensure smooth operations.
Acting as a focal point and communicating with the other teams to facilitate for resolving issues with non-compliance items in the process.
Following defined escalation path as and when needed, as per the escalation policy.
Identifying exceptions and deviation, implementing changes and improving the processes.
Communicating new and revised policies while ensuring the standards and procedures are being followed.
Implementing strategies for minimizing warehouse damages and waste reduction and reuse of resources.
Evaluating the performance of the process and assisting in process audits for compliance with documented procedures.
Monitoring SLA metrics for all the facilities and validating the root cause
Consolidating daily performance reports for delivery, complaints and inventory.
Creating, Analyzing and distributing the process reports to understand the delivery, inventory and complaints trends and acting on it for the structural resolve.
Assisting on process rollouts across all the cities.

InstaKart Services Private Limited, Flipkart

bangalore

08.2019 - 08.2021

Shadowfax Technologies Pvt Ltd (2022 April - Till

03.2022 - Current

Supr infotech solutions Pvt Ltd (Suprdaily), Swiggy

08.2021 - 04.2022

InstaKart Services Private Limited, Flipkart

08.2019 - 08.2021