Results-driven operations professional with over 7 years of experience in process execution, team performance management, and client stakeholder engagement within large-scale operations at Amazon. Proven ability to drive SLA adherence and implement quality improvements while effectively coaching low performers and leading teams through change. Committed to demonstrating ownership, bias for action, and customer obsession, consistently delivering operational excellence in dynamic environments. Strategic thinker passionate about optimizing processes and enhancing team productivity to achieve organizational goals.