Mohan H M
Bengaluru
Summary
Dedicated and results-oriented individual with 14 years of experience in leading and motivating teams to achieve exceptional results. Possessing strong leadership, communication, and problem-solving skills, along with being committed to fostering a collaborative work environment while driving performance and productivity
Overview
18
18
years of professional experience
1
1
Certification
Work History
Advisor- Query & Issue Management(ANZ)
Dell Technologies
04.2009 - Current
- Managed ANZ Customer Care Operations
- Key focus on implementing strategies & critical process changes required to meet KPI's, enhance employee engagement
- Stakeholder & Escalation management
- Interlocks with both internal & external partners
- Weekly performance reviews with SME's
- Conducted regular performance evaluations, set goals, and provided constructive feedback to foster professional growth and development to team members
- Led Customer Handling Skills & Sales training workshop
- Analyses of data to identify opportunities for Business Improvement
- Led People Engagement Team
- Created an inclusive environment for the team at work
- Recognized and awarded by the business on multiple occasions for Top Performance, & employee engagement initiatives
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Managed Revenue teams, QoQ revenue phasing SPOC for EMEA Out Of Plan Support
Sales Representative
Aviva Global Services
02.2006 - 06.2008
- Generated sales by prospecting leads, and closing deals.
- Negotiated and closed deals with minimal required support from sales and finance managers.
- Maintained comprehensive brand and product knowledge to maximise sales opportunities and meet set targets.
Education
Bachelor of Arts -
BES College
Bangalore04.2007
High School -
KNEHS
Bengaluru2002
Skills
- Leadership and Team Management
- communication and Interpersonal Skills
- Problem-Solving and Decision-Making
- Process Improvement and Optimization
- Time Management and Prioritization
- Conflict Resolution and Mediation
Languages
Hindi
Proficient
C2
Tamil
Upper Intermediate
B2
Kannada
Proficient
C2
English
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Certification
- ITIL Foundation
- PRINCE-2 Foundation Certified
Timeline
Advisor- Query & Issue Management(ANZ)
Dell Technologies
04.2009 - Current
Sales Representative
Aviva Global Services
02.2006 - 06.2008
Bachelor of Arts -
BES College
High School -
KNEHS
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