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Mohan Kale
Summary
Results-driven Business Analyst with over 7 years of experience in Cards & Payments, Lending, and Enterprise Software. Expertise in requirement elicitation, stakeholder management, and Agile delivery. Translates business needs into BRDs, FRDs, and user stories while collaborating effectively with cross-functional teams. Deep knowledge of payment ecosystems and digital product lifecycle management.
Overview
2027
2027
years of professional experience
Work History
Business Analyst/Associate Product Manager
Global Payments
05.2024 - Current
- Gathered, analyzed, and documented functional and non-functional requirements for reporting applications and payment solutions in the Cards & Payments domain.
- Performed Gap Analysis and Impact Analysis to evaluate business needs, assess change impacts, and recommend effective solution approaches.
- Defined user stories, acceptance criteria, PRDs, process flows, user journeys, and functional documentation to support product development.
- Collaborated with business stakeholders, engineering, design, and QA teams to facilitate requirement workshops, backlog grooming, sprint planning, and feature prioritization.
- Prepared release notes, tracked feature progress, sprint dependencies, and release readiness to ensure timely delivery of high-quality solutions.
- Validated test cases, supported UAT, and resolved functional queries to ensure delivered features met business requirements and quality standards.
- Conducted market research and customer feedback analysis to support product decisions and drive continuous product and process improvements.
- Leveraged AI-assisted tools (e.g., Microsoft Copilot, Atlassian Rovo) to accelerate documentation, requirement drafting, research, and knowledge discovery, improving team productivity and collaboration.
Business Analyst
Wipro Ltd
05.2023 - 03.2024
- Worked on lending solutions supporting consumer durable financing and cardless EMI journeys.
- Gathered business requirements and documented functional requirements, workflows, and business rules.
- Coordinated with business stakeholders, product owners, development teams, and external partners during project execution.
- Managed change requests and ensured alignment between business expectations and technical implementation.
- Facilitated OEM onboarding through requirement analysis, data mapping, and configuration validation to ensure seamless integration.
- Conducted UAT sessions with business users and tracked defects through resolution.
- Participated in Agile ceremonies including sprint planning, backlog discussions, and release activities.
Business Analyst
Techatalyst Softwares
10.2018 - 04.2023
- Analyzed business processes and translated requirements into BRDs, FRDs, user stories, use cases, and workflow diagrams.
- Collaborated with cross-functional teams to enhance Credit Card POS, Overdraft, ERP, and E-Tender platforms, ensuring alignment with business needs.
- Conducted requirement gathering sessions through stakeholder interviews, workshops, demonstrations, and business discussions.
- Facilitated sprint planning, backlog grooming, requirement clarification, and stakeholder sign-off activities.
- Prepared wireframes, process flows, and functional specifications to support development activities.
- Conducted feature demonstrations and walkthroughs with business stakeholders to gather actionable feedback for future releases.
- Managed change requests and impact assessments, ensuring requirement traceability throughout project lifecycle for effective decision-making.
- Supported UAT planning, execution, and defect management activities.
Project coordinator(Analyst)
Verifacts Services
04.2018 - 10.2018
- Facilitated communication between development team and end users to ensure understanding of requirement changes.
- Collaborated with internal team, end users, and clients to address defects and technical challenges.
- Assisted sales team in preparing for demonstrations and ensuring data readiness.
Entrepreneurial & Business Operations Experience
Franchise Partner
Angel Broking
01.2016 - 01.2017
- Managed franchise operations for financial and investment services, driving client acquisition, enhancing relationship management, and supporting business growth.
Franchise Operations
Venky’s
01.2014 - 01.2015
- Managed franchise operations for food chain restaurant, overseeing sales, customer service, and inventory to ensure smooth daily business activities.
Founder
Siddhi Securities
01.2013 - 01.2014
- Managed business operations, customer acquisition, and stakeholder relationships for a financial services venture.
Founder
Milkman Dairy Products
01.2012 - 01.2013
- Owned and managed a dairy products business, handling production planning, sales operations, customer acquisition, and daily business management.
Founder
Sai Polytechnic Engineering Classes
01.2010 - 01.2012
- Established and managed an educational coaching institute, overseeing operations, student enrollment, and business administration.
Education
Bachelor of Engineering -
Babasaheb Ambedkar Marathwada University
Skills
- Business Analysis
- Product Management
- Requirements Gathering & Elicitation
- Functional & Non-Functional Requirements
- User Story Writing
- Product Requirement Documents (PRDs)
- Stakeholder Management
- Gap Analysis
- Impact Analysis
- Feature Prioritization
- Product Roadmapping
- Agile SAFe
- Sprint Planning
- Backlog Grooming
- User Journey Mapping
- Process Mapping
- Market Research
- Customer Feedback Analysis
- UAT & Test Case Validation
- Release Planning
- Cross-functional Collaboration
- Business Process Documentation
- Microsoft Copilot
- Atlassian Rovo
- Pendo
Timeline
Business Analyst/Associate Product Manager
Global Payments
05.2024 - Current
Business Analyst
Wipro Ltd
05.2023 - 03.2024
Business Analyst
Techatalyst Softwares
10.2018 - 04.2023
Project coordinator(Analyst)
Verifacts Services
04.2018 - 10.2018
Franchise Partner
Angel Broking
01.2016 - 01.2017
Franchise Operations
Venky’s
01.2014 - 01.2015
Founder
Siddhi Securities
01.2013 - 01.2014
Founder
Milkman Dairy Products
01.2012 - 01.2013
Founder
Sai Polytechnic Engineering Classes
01.2010 - 01.2012
Entrepreneurial & Business Operations Experience
Bachelor of Engineering -
Babasaheb Ambedkar Marathwada University