Mohan Kumar

• Supervised day-to-day operations to meet performance, quality, and service expectations across transportation services.
• Handled complete vendor and vehicle sourcing for the assigned region based on customer requirements and demand patterns.
• Developed and implemented efficient fleet sourcing and vehicle category management strategies.
• Maintained strong ground-level relationships with drivers and vendors to ensure adequate fleet availability for multiple transportation verticals.
• Conducted training and orientation programs for new vendors and chauffeurs to align them with company standards, business model, and service quality expectations.
• Monitored vendor and chauffeur attendance, addressed grievances, and improved supplier experience and engagement.
• Negotiated vendor contracts and converted existing agreements into more profitable revenue-sharing models to increase company margins.
• Calculated vendor sharing costs and suggested methods to improve profitability.
• Coordinated with vendors to ensure timely vehicle deployment and resolve supply chain issues.
• Created communication processes and schedules to keep operations and vendors aligned with terms and service conditions.
• Ensured vehicle quality standards through regular appearance and condition checks.
• Managed inventory/fleet availability to minimize shortages while controlling operational costs.
• Resolved customer complaints promptly to enhance satisfaction and generate repeat business.
• Maintained store/operational area cleanliness and organization standards.
• Collaborated with management to develop strategic plans for operational growth and improvement.
• Ensured compliance with company values, policies, and ethical sourcing practices.

A Branch Executive in a Dispatch and Billing environment typically holds an leadership position with responsibilities that include overseeing the smooth functioning of dispatch operations and the accurate processing of billing tasks.

• Dispatch Management
• Coordination of Dispatch Operations
• Problem-Solving
• Customer Communication
• Billing Management
• Invoice Creation and Verification
• Billing Discrepancies
• Data Entry and Record Maintenance
• Coordination with Account team . 3. Customer Service & Relationship Management
• Customer Support
• Relationship Management6. Technology Management
• Software Utilization.