MOHAN KUMAR M P
Bangalore
Summary
Results-oriented Team Leader with 9 years in client services and revenue cycle operations, including 5 years of leadership experience. Manages high-performing teams of 40+ associates and 14 US healthcare clients, optimizing workflows and enhancing quality metrics. Communicates effectively across functions, driving coaching and performance improvement while analyzing process gaps and ensuring compliance with standards.
Overview
9
9
years of professional experience
Work History
Team Leader - Operations
Medusind
Bengaluru
05.2023 - Current
- Managed end-to-end AR operations for 14+ US healthcare clients, including claim follow-up, denial management, payment variance analysis, and escalation handling to ensure timely reimbursements.
- Leading a team of 40+ members to ensure compliance with quality, productivity, and process guidelines.
- Partnered with cross-functional teams to identify and resolve operational bottlenecks, enhancing overall workflow efficiency.
- Analyzed AR trends to identify root causes and enabling the team to consistently address issues and reduce outstanding AR.
- Worked on multiple Practice Management Systems (PMS) such as eClinicalWorks, NextGen, Candid, Tebra, and Athena to review AR, analyze claim aging, and pull detailed AR reports.
- Produced daily/weekly performance reports that provided actionable insights and recommendations to drive operational improvements.
- Conducting daily agile meetings with the team.
- Supporting recruitment by interviewing, evaluating, and onboarding new team members.
Team Leader
Brightdrivehcs
Bengaluru
02.2021 - 05.2023
- Leading a team of 25+ members to ensure compliance with quality, productivity, and process guidelines.
- Facilitated daily agile meetings to improve team communication and align project objectives.
- Collaborating with cross-functional teams to resolve operational bottlenecks.
- Reviewing AR trends to identify recurring issues and ensuring the team implements corrective strategies, resulting in sustained reduction of pending AR.
- Compiled daily and weekly performance reports to inform team evaluation and adjust strategies based on actionable insights.
- Worked on AdvancedMD to review AR, pull system reports, and prepare various AR and client-specific reports for presentation during client calls.
- Prepared weekly AR and client-specific reports for the account manager to present to clients.
- Supporting recruitment by interviewing, evaluating, and onboarding new team members.
Revenue Cycle Specialist
Cerner & R1 RCM
Bengaluru
01.2020 - 02.2021
- Investigated root causes of denials, implementing corrective actions that strengthened first-pass resolution.
- Coordinated with payer representatives and internal teams to resolve claim issues, ensuring timely payment.
- Streamlined revenue cycle process, enhancing collection efficiency and minimizing denials.
Quality Control Analyst
Omega Healthcare
Bengaluru
05.2018 - 01.2020
- Ensured compliance with payer-specific and organizational quality standards to maintain quality assurance.
- Identified process gaps and recurring issues, implementing corrective action plans to improve outcomes.
- Audited AR processes, focusing on claim follow-ups and denial management to enhance accuracy.
AR Analyst
Omega Healthcare
Bengaluru
05.2017 - 05.2018
- Analyzed unpaid and denied insurance claims to facilitate reimbursement recovery.
- Resolved claim issues through effective communication with payers to accelerate payments.
- Audited AR processes to identify discrepancies in claim follow-ups and denial management.
Education
Bachelor of Engineering - Electrical & Electronics Engineering
RRIT
Bengaluru, India01-2014
Skills
- Team leadership
- Client management
- Operational excellence
- MS Excel & Productivity Tools
- Practice management
- Quality assurance
- SLA & KPI Management
- Process improvement
- Problem solving
- ECW, Nextgen, Candid, EPIC, Tebra, Athena, Medent & AdvancedmD
- Revenue Cycle Management
Personal Information
Title: TEAM LEADER – CLIENT SERVICES | OPERATIONS
Accomplishments
- Led a team of 40+ associates to consistently exceed quality and productivity targets.
- Managed day-to-day operations including work allocation, SLA tracking, escalations, and performance management.
- Conducted detailed QA reviews, identified improvement areas, and drove process enhancements.
- Implemented motivational strategies to improve employee engagement and retention.
- Ensured SLA compliance by monitoring queue performance and resolving blockers promptly.
- Improved team communication by facilitating daily huddles, coaching sessions, and stakeholder discussions.
- Resolved conflicts, provided constructive feedback, and drove continuous improvement across the team.
Timeline
Team Leader - Operations
Medusind
05.2023 - Current
Team Leader
Brightdrivehcs
02.2021 - 05.2023
Revenue Cycle Specialist
Cerner & R1 RCM
01.2020 - 02.2021
Quality Control Analyst
Omega Healthcare
05.2018 - 01.2020
AR Analyst
Omega Healthcare
05.2017 - 05.2018
Bachelor of Engineering - Electrical & Electronics Engineering
RRIT