Mohana Baskar
Bangalore
Summary
Dedicated and forward-thinking professional with over 9.11 years of cumulative experience, Adept at conducting comprehensive account reviews, Account take over (ATO),ID theft, Account fraud, Monitoring transactions to identify suspicious activity and filing Unusual Activity Reports (UAR).
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Associate
Tata Consultancy services
Bangalore
03.2019 - Current
- Worked as Transaction Monitoring for a USA based commercial bank client Huntington National Bank in Deposit Review and Cards Fraud .
- Conducted thorough analysis of customer activities, transactions, and histories using check images to identify and validate potential fraud. Revoked access and closed accounts upon confirmation of fraudulent activities.
- Placed appropriate holds on accounts flagged for fraudulent activities. Identified fraud trends, red flags, and various types of fraud including theft, account takeover, firstparty fraud, lost and stolen cards, and elder abuse.
- Promoted to Second Reviewer/Auditor within 7 months of joining, demonstrating expertise and commitment.
- Monitored and tracked overall team performance, contributing to team development and identifying knowledge gaps
- Provided training to 10+ new team members, tracked their performance, and shared process knowledge to drive process improvement.
- Preparation of various monthly SLAC Reports and the present overall team performance in the month.
- Prepare comprehensive reports on audit findings and root cause analysis (RCA) outcomes. providing actionable insights and recommendations for process improvements
Associate
Tata Consultancy services
Bangalore
09.2015 - 03.2019
- Worked as Document Image reviewer for a USA based commercial bank client Huntington National Bank in Document Imaging team.
- (Document Imaging) physically collecting & scanning of documents into the paperless branch remote captured queue.
- Assembling the documents by placing documents in the correct order and assigning document type of them.
- indexing the process of assigning the applicable account number, application ID's and other customer information.
- Once documents are indexed it will move to file.net
Education
Bachelor of Science - Mathematics
Hindu Girls Higher Secondary School
Ambur, Tirupathur Dist06-2015
Skills
- Transaction monitoring
- Adaptability and Flexibility
- Process improvement
- Effective Communications
- Problem Solving and Decision Making
- Leadership and Team Management
Certification
- Automation Specialist in Tosca
Languages
Tamil
First Language
Tamil
Proficient (C2)
C2
English
Upper Intermediate (B2)
B2
kannada
Intermediate (B1)
B1
Telugu
Intermediate (B1)
B1
Accomplishments
- Best performer of the month.
Learning Skills
- Basic SQL
- Manual Testing
- Html, CSS
- Basic JAVA
Declaration
I hereby declare that the information furnished is true to the very best of my knowledge.
Timeline
Senior Associate
Tata Consultancy services
03.2019 - Current
Associate
Tata Consultancy services
09.2015 - 03.2019
Bachelor of Science - Mathematics
Hindu Girls Higher Secondary School
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