Mohanlal S
Senior Process Associate
Salem
Summary
A decisive, pragmatic, and inclusive Business Analyst who is an expert at analyzing process activities and then finding ways to make them more efficient by excellent communication skills
Overview
8
8
years of professional experience
10
10
years of post-secondary education
3
3
Certifications
Work History
Senior Process Associate (SPOC)
FIRST AMERICAN INDIA PVT LTD
02.2017 - Current
- Promoted culture of continuous improvement by encouraging innovation and sharing best practices among team.
- Reduced production downtime with regular equipment maintenance and timely issue resolution.
- Analyzed data trends to recommend data-driven decisions that led to enhanced performance metrics.
- Managing 25 members team which deals on Escrow closing.
- Setting up clear team goals and monitoring team performance.
- Perform systematic validations to ensure accuracy of Final Closing Disclosure.
- Conducting timely performance evaluations and dealing with performance problems.
- Identifying any skill issues or training needs and providing coaching for team members .
- Oversee day-to-day operation and report on any technical challenges to onshore stakeholders.
- Training new hires with respect to process and procedures on HUD/ CD Prep.
- Expedite closing escrow files with efficiency under strict deadlines.
- Analyze escrow data, loan terms and structure, cash to close to ensure compliance with loan conditions and policies.
- Review Settlement Statement for Clearance to Close, ensured integrity of all data and process inputs for pre-purchase and closing process
Global Production Analyst
FIRST AMERICAN INDIA PVT LTD
06.2022 - 05.2023
- Reviewed production schedules and streamlined processes.
- Handled all customer related queries regarding title related issues and escalations.
- Worked on production team queries to complete Title production.
- Opening Title orders and Master base orders by checking criteria.
- Invoice creation and all type of customer related questions and requests.
- Survey Review - Florida Survey Review- New Homes
- Handling onshore stack holder calls on daily basis to rectify client requirements
- Underwriting review and document verification for closing and pre-purchase.
Title Processor
FIRST AMERICAN INDIA PVT LTD,
06.2016 - 01.2017
- Responsible for closing recording and last owner searches.
- Title searcher searched properties in WA state.
- Handled multifaceted clerical tasks including researching wills, contracts, and real estate closings.
- Research Residential real estate for current owner and prior owners.
- Obtain full tax and assessment information and birth and death records and filling documents.
- Doing research in PI, GI, Grantor Grantee, reviewing liens, Judgments, UCCs.
- Creating final Title commitment report.
Education
Bachelor's - Chemistry
Mahendra Arts & Science College
Namakkal, Tamilnadu 05.2001 - 04.2011
Skills
Certification
Train the Trainer (LinkedIn Learning)
Additional Information
I hereby acknowledge that the above-furnished information is true up to my accord.
SIGNATURE
(Mohanlal S)
Timeline
ChatGPT & AI Hacks with MS Office (Skill Nation)
02-2024
Train the Trainer (LinkedIn Learning)
08-2023
Getting Started with Power BI (LinkedIn Learning)
08-2023
Global Production Analyst
FIRST AMERICAN INDIA PVT LTD
06.2022 - 05.2023
Senior Process Associate (SPOC)
FIRST AMERICAN INDIA PVT LTD
02.2017 - Current
Title Processor
FIRST AMERICAN INDIA PVT LTD,
06.2016 - 01.2017
Bachelor's - Chemistry
Mahendra Arts & Science College
05.2001 - 04.2011
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