MOHD FARZAN
Lucknow
Summary
I like to work in professional environment to enhance my skills & join an organization of repute which value hard work commitment, dedication & provide an opportunity to learn & grow.
Experienced in delivering customer support through live chat, effectively addressing inquiries and enhancing overall customer satisfaction. Demonstrated strong multitasking abilities by managing multiple interactions simultaneously while utilizing CRM tools to maintain accurate records of customer interactions. Progressed from Executive-Operations to Team Lead, employing problem-solving techniques to resolve complex customer issues and foster trust with clients. Monitored key performance indicators to ensure alignment with organizational objectives and quality standards.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work History
Customer Service Chat Representative
TTEC India Customer Solution Private Limited
Ahmedabad
09.2024 - 09.2025
- Delivered exceptional customer support through live chat, effectively resolving inquiries and enhancing customer satisfaction.
- Managed multiple customer interactions simultaneously, demonstrating strong multitasking abilities and improving response times.
- Utilized CRM tools to document customer interactions, ensuring accurate records and streamlining follow-up processes.
Executive-Operations
Startek (Flipkart)
Lucknow
08.2023 - 09.2024
- Started as Executive-Operations
- Being Promoted as Team Lead
- Managed complex customer issues by employing problem-solving techniques, fostering strong relationships and trust with clients.
- Monitored key performance indicators to ensure team alignment with organizational objectives and quality standards.
Associate customer support
Tech Mahindra Limited
Lucknow
09.2021 - 07.2022
- In Flipkart L1 Process
- Led a team of customer service associates, enhancing operational efficiency by streamlining communication and support processes.
Policy Advisor
LIC
Lucknow
05.2019 - 04.2021
- Developed customized insurance solutions for clients, enhancing policyholder satisfaction and fostering long-term relationships.
Customer Care Representative
Amartech Convergence Pvt Ltd
Lucknow
05.2017 - 09.2018
- Started in Idea Tele verification Process
- Being Promoted as Executive in Idea Postpaid
- Managed high-volume call operations, ensuring timely response and effective resolution of customer concerns.
Education
B.Tech - Mechanical Engineering
AKTU
Barabanki 04.2020 - 08.2024
Intermediate - Mathematics
UP Board
Lucknow 04.2019 - 05.2020
High School - Mathematics
UP Board
Lucknow 04.2017 - 12.2018
Skills
- Good Communication Skills
- Hard Working
- Positive Attitude Towards the Goal
- Live chat support Domestic/International
- CRM tools
- Problem resolution
- Team leadership
- Client communication
Languages
- English
- Hindi
- English
Personal Information
- Date of Birth: 03/03/03
- Marital Status: Unmarried
Disclaimer
I hereby declare that above information is true to the best of my knowledge and belief.
Father's Name
Mr. Mohd Usman
Extra Qualifications
- Basic Computer Knowledge
- Microsoft Office
Languages
Hindi
First Language
English
Advanced
C1
Timeline
Customer Service Chat Representative
TTEC India Customer Solution Private Limited
09.2024 - 09.2025
Executive-Operations
Startek (Flipkart)
08.2023 - 09.2024
Associate customer support
Tech Mahindra Limited
09.2021 - 07.2022
B.Tech - Mechanical Engineering
AKTU
04.2020 - 08.2024
Policy Advisor
LIC
05.2019 - 04.2021
Intermediate - Mathematics
UP Board
04.2019 - 05.2020
Customer Care Representative
Amartech Convergence Pvt Ltd
05.2017 - 09.2018
High School - Mathematics
UP Board
04.2017 - 12.2018