Rishabh Rathore
Customer Care Executive
Raja Ka Rampur District - Etah,Uttar Pradesh
Summary
Hardworking Customer Service Representative with 4 years of experience. Trained in project and time management with extensive knowledge and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Customer Service Chat Representative
Tech Mahindra
Noida, Uttar Pradesh
11.2021 - Current
- Currently, working as a chat support Representative in CoinSwitch Kuber.
- Remedied issues quickly and within parameters of company-mandated policies and procedures.
- Asked open-ended questions to determine which products or services would be best fit for customer's needs.
- Worked closely with each customer to carefully resolve issues within timely fashion.
- Assisted department with email-based and phone support when call center was busy or short-staffed.
Senior Customer Service Representative
Ienergizer It Services Pvt Ltd, Noida, Uttar Pradesh
Noida, Uttar Pradesh
01.2020 - 09.2021
- Worked as a Senior Customer Service Representative in Paytm First Games.
- Mainly working area was to handling Rummy and Fantasy games related customer queries.
- Answered average of 80 to 100 emails and 30 to 40 calls per day, addressing customer queries, solving problems and providing product information and resolution as per the company norms.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Resolved customer service issues using company processes and policies and provided updates to customers.
Customer Service Representative
Aegis Customer Support Pvt Ltd
Noida, Uttar Pradesh
03.2018 - 12.2019
- Worked as a customer service representative in Paytm Entertainment.
- Answered average of 80 to 90 calls per day, addressing customer queries, solving problems and providing product information and resolution as per company norms.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of Science -
R.K.G.D Degree College
Raja Ka Rampur, District - Etah, Uttar Pradesh 07.2007 - 08.2010
GED -
B.D.R.S. Inter College
Raja Ka Rampur, District - Etah, Uttar Pradesh 06.2005 - 05.2007
High School Diploma -
B.D.R.S Inter College
Raja Ka Rampur, District - Etah, Uttar Pradesh 07.2004 - 05.2005
Skills
Good listening skills
Key holder experience
Creative problem solving
Interests
Playing Cricket
Listening Music
Watching Movies
Additional Information
Name - Rishabh Rathore
DOB - 05-07-1991
Gender - Male
Father's Name - Narendra Singh Rathore
Father's Occupation - Farmer
Marital Status - Unmarried
Nationality - Indian
Timeline
Customer Service Chat Representative
Tech Mahindra
11.2021 - Current
Senior Customer Service Representative
Ienergizer It Services Pvt Ltd, Noida, Uttar Pradesh
01.2020 - 09.2021
Customer Service Representative
Aegis Customer Support Pvt Ltd
03.2018 - 12.2019
Bachelor of Science -
R.K.G.D Degree College
07.2007 - 08.2010
GED -
B.D.R.S. Inter College
06.2005 - 05.2007
High School Diploma -
B.D.R.S Inter College
07.2004 - 05.2005