Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Timeline
Generic
MOHD HAMMAD

MOHD HAMMAD

Bareilly

Summary

Highly dedicated and detail-oriented Associate Operations professional with comprehensive experience in e-commerce operations and seller support at Walmart. Proven ability to efficiently resolve complex seller queries, optimize processes, and significantly enhance overall e-commerce experience and seller satisfaction. Adept at leveraging CRM tools for effective case management and committed to contributing to a dynamic, growth-driven organization through proactive problem-solving and a strong focus on service excellence.

Overview

1
1
year of professional experience
4
4
years of post-secondary education
2
2
Certificates

Work History

Associate Operations

AcuittyTech
01.2024 - Current
  • Company Overview: Walmart
  • Managed and resolved a high volume of seller queries, ensuring seamless e-commerce operations related to product listings, orders, and account management.
  • Provided accurate and timely support, troubleshooting operational challenges to maintain a smooth seller experience.
  • Collaborated effectively with internal teams to escalate and resolve complex cases, ensuring comprehensive support.
  • Maintained stringent high-quality service standards, consistently enhancing seller satisfaction through effective issue resolution.
  • Optimized support processes by identifying inefficiencies and implementing proactive solutions, contributing to a better seller experience.
  • Utilized CRM tools proficiently to track, manage, and resolve cases efficiently while ensuring strict compliance with company policies.
  • Walmart

Education

Bachelor of Technology (B.Tech) - Electronics and Communication Engineering

Abdul Kalam Technical University
01.2020 - 01.2024

Class 12 (Senior Secondary) - undefined

Sacred Hearts Sr. Sec. Public School

Class 10 (Secondary) - undefined

Sacred Hearts Sr. Sec. Public School

Skills

Seller Support

Personal Information

  • Date of Birth: 05/15/01
  • Gender: Male

Certification

1. Vendor InfoSec Vishing Information Sharing Issued by: Walmart – Supplier Program Date of Completion: February 6, 2025 Certificate ID: 25391773304902 Description: Successfully completed training focused on recognizing and handling vishing (voice phishing) attempts. This certification ensures the ability to securely manage sensitive vendor information, report suspicious communication, and support organizational cybersecurity goals in line with Walmart’s compliance protocols

Timeline

1. Vendor InfoSec Vishing Information Sharing Issued by: Walmart – Supplier Program Date of Completion: February 6, 2025 Certificate ID: 25391773304902 Description: Successfully completed training focused on recognizing and handling vishing (voice phishing) attempts. This certification ensures the ability to securely manage sensitive vendor information, report suspicious communication, and support organizational cybersecurity goals in line with Walmart’s compliance protocols

02-2025

2. Vendor InfoSec Fundamentals Information Sharing Issued by: Walmart – Supplier Program Date of Completion: February 6, 2025 Certificate ID: 22531726209823 Description: Completed foundational training in vendor information security. The course covered essential principles of data protection, secure information sharing practices, and the importance of maintaining confidentiality and integrity in vendor-related communications.

02-2025

Associate Operations

AcuittyTech
01.2024 - Current

Bachelor of Technology (B.Tech) - Electronics and Communication Engineering

Abdul Kalam Technical University
01.2020 - 01.2024

Class 12 (Senior Secondary) - undefined

Sacred Hearts Sr. Sec. Public School

Class 10 (Secondary) - undefined

Sacred Hearts Sr. Sec. Public School

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MOHD HAMMAD