Mohd Mazhar uddin
Hyderabad
Summary
Detailed – oriented and Proactive with Experience in Administration, Transport Management and Customer Service. Adept at handling Training sessions and process improvements. Strong Problem, Solving with the ability to work independently and in team environments. Proven expertise in vendor management, data analysis and team coordination.
Overview
10
10
years of professional experience
Work History
Senior Software Engineer [Incident Manager]
LTIMindtree
09.2022 - Current
- Analyze and assign the cases on priority to the respective teams
- Log all the incident / service Request details, allocating categorization and prioritization cases
- Aggressively monitoring and responding to incidents generated
- Strong people and relationship-building skills and have ability to work effectively and collaborate with all levels of colleagues and partners
- Strong customer focus, Good analytical skills
- Strong customer service skills, including aptitude for working with personnel at all organizational levels
- Moderate analytical, problem solving and decision making skills/experience are necessary
- Monitoring Microsoft tools like DFM
- EUDFM, RAVE to assign the cases within the SLA
- Responding Emails on stipulated time and communicate the engineers’ via teams on duty managers for respective request to assign the cases
- Assigning Technologies wise cases to the engineers, Teams, EXO, SPO & Intune
- Sharing daily case assignment data with the reporting managers and Microsoft SDM’s
- Dispatching on-call engineers, facilitating communication and driving resolution to events via standard operating procedures
- Monitor the progress of Incidents and Requests within other IT functions to ensure SLAs are being met and services are being restored
Grievance desk – transport
Legato Health Technology
02.2020 - 09.2022
- Managed day- to – day transport – related administrative functions, focusing on the effective resolution of employee grievances
- Generated analytical reports and optimized attendance and leave records using advanced excel tools which is VLOOKUP and Pivot table
- Coordinated with new hires and existing staff by providing training and on going support to improve operation efficiency
- Oversaw vendor compliance with contractual obligations
- Managed fleet operations for vehicles and facilitated internal an external audits
- Prepared detailed daily, weekly, and monthly operational report, tracking key performance metrics and identifying area for process improvement
Transport Executive Admin
Randstad India (Client: Genius – JLL)
08.2015 - 02.2020
- Oversaw helpdesk operation for a large scale transport system employees
- Addressed customers inquires, escalations and transport request efficiently and professionally
- Prepared and maintained daily reports, including call logs, no-show statistics, and performance metrics
- Utilized i-TMS, Routematic, MoveinSync tools for seamless transport management
- Conducted vendor Management, Shift planning, and effective development of transport resources
- Ensured strict adherence to safety regulations and corporate transport policies
- Expertise in managing IT, Admin, and HR procurement, including vendor negotiations and market research for cost-effective solutions
- Proven ability to manage procure-to-pay (P2P) processes, evaluate vendor proposals, and ensure timely delivery of goods and services
- Skilled in contract and vendor management to mitigate risks, secure competitive terms, and drive cost efficiency
- Proficient in using data-driven approaches for vendor evaluations and supply chain improvements
Education
B.Com -
PGRR College, Osmania University
Hyderabad01.2015
Skills
- Process improvement & compliance
- Vendor and team management
- Data analysis and reporting
- Transport and logistics management
- Problem – Solving & Decision – Making
- Training & Development
- Proficient in MS Office
- Typing speed: 40WPM
Native Place
Hyderabad
Languages
- English
- Hindi
- Urdu
Hobbies and Interests
- Music
- Travelling
Strengths And Attributes
- Positive mindset & adaptability
- Strong communication (oral & writing)
- Quick learner & innovative thinking
- Strong employee management & leadership skills
- Ability to work independently & in teams
- Analytical & problem-solving skills
- High attention to detail and accuracy
Personal Information
- Father's Name: Mohd Mohi uddin
- Date of Birth: 04/08/92
- Nationality: Indian
- Marital Status: Unmarried
Timeline
Senior Software Engineer [Incident Manager]
LTIMindtree
09.2022 - Current
Grievance desk – transport
Legato Health Technology
02.2020 - 09.2022
Transport Executive Admin
Randstad India (Client: Genius – JLL)
08.2015 - 02.2020
B.Com -
PGRR College, Osmania University
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