- Automotive Enthusiast – Passionate about driving and exploring high-performance cars
- Travel & Exploration – Enjoy discovering new destinations, cultures, and experiences
- Health & Fitness
- Music Appreciation
MOHD MUJAHID
New Delhi
Summary
Detail-oriented professional committed to enhancing company deliverables and driving organizational growth. Proven track record in process improvement and operational efficiency. Seeking a challenging position in a reputable company that values professional development and innovation.
Overview
5
5
years of professional experience
Work History
Billing Analyst ( Radianz )
TNS
Noida, India
02.2026 - Current
- Ensured timely and accurate customer invoicing, revenue accounting, and billing activities for assigned region, maintaining billing accuracy and completeness to minimise disputes, queries, and credit notes.
- Managed BAU billing operations by executing daily, weekly, and monthly tasks, monitoring KPIs and performance metrics, and identifying enhancements for continuous process improvement.
- Handled customer engagement activities and escalations, ensuring strong stakeholder management and safeguarding monetary transactions through accurate reconciliation and compliance with financial controls.
- Perform month-end closing activities within timelines, including preparation, review, and publishing of MIS reports and schedules to managers and senior leadership, ensuring accuracy and completeness of financial data.
- Lead root cause analysis for operational issues, identify process/system gaps, and implement long-term solutions in collaboration with stakeholders, while also supporting change implementation within the team.
- Adapt to the business environment to provide informed guidance and decision support, while maintaining up-to-date knowledge of internal policies, external regulations, audit requirements, and legal standards to ensure full compliance.
Billing Analyst ( Radianz )
British Telecom
New Delhi
08.2022 - 01.2026
- Managed end-to-end invoicing and crediting activities for Radianz US and UK customers, ensuring billing accuracy, compliance, and timely revenue recognition.
- Ensured high levels of data integrity and accuracy while managing customer accounts, invoices, credits, and related financial transactions.
- Investigated and resolved complex billing inquiries through detailed analysis, identifying root causes and implementing process improvements within billing and credit management operations.
- Produced, maintained, and analysed key billing and crediting reports to monitor operational performance and identify trends, enabling informed business decisions.
- Collaborated effectively with cross-functional teams and stakeholders to ensure seamless service delivery, issue resolution, and adherence to business objectives.
Client Service Consultant
Webhelp India Pvt Ltd
Gurugram, Haryana
08.2021 - 08.2022
- Responded to customer inquiries across multiple channels, achieving timely and accurate resolutions.
- Escalated complex or unresolved cases to appropriate internal teams while maintaining ownership and communication with customers.
- Monitored open cases and followed up to ensure timely closure and compliance with service standards.
- Coordinated delivery activities, rescheduling failed deliveries and resolving operational issues using internal tools.
- Supported continuous improvement initiatives by identifying recurring issues and opportunities to enhance customer experience.
Education
Bachelors of Computer Applications -
Vivekananda Institute of Professional Studies, G.G.S.I.P.U
India01-2014
Skills
- Excel proficiency
- Problem solving
- Decision making
- Effective communication
- Adaptability
- Eagerness to learn
- Leadership
- Active listening
Interests
Timeline
Billing Analyst ( Radianz )
TNS
02.2026 - Current
Billing Analyst ( Radianz )
British Telecom
08.2022 - 01.2026
Client Service Consultant
Webhelp India Pvt Ltd
08.2021 - 08.2022
Bachelors of Computer Applications -
Vivekananda Institute of Professional Studies, G.G.S.I.P.U