Rachita Gupta
Gurugram, Haryana
Summary
Organized and motivated employee. Able to apply time management and organizational skills in various environments, adapt at learning new products and services. Looking to leverage my wealth of knowledge into a challenging role at your organization.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work History
Direct Billing - Senior Analyst
Accenture
12.2024 - Current
- Generated standard and custom reports to provide insights into business performance.
- Collaborated with the finance team to ensure timely payment processing.
- Developed strong relationships with clients to enhance communication and support.
- Implemented best practices for improving efficiency in billing operations.
- Resolved discrepancies between customers' remittances and invoices received.
- Processed credit card transactions through Point-of-Sale terminals or online systems.
- Verified insurance coverage and identified third-party payers for billing purposes.
- Generated and distributed month-end statements for customers and resolved related concerns.
- Coordinated training sessions for new team members on billing procedures and systems.
Assistant manager
Valueonshore (AT&T Project)
03.2024 - 11.2024
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Delegated tasks to make best use of individuals' skills.
- Reported on team performance to higher leadership, proactively offering action for areas of improvement.
- Streamlined processes to improve and optimise office operations.
Customer Billing Representative- Senior Associate
Valueonshore Advisors, AT&T
09.2022 - 02.2024
- Assisted customers (Meta, Google, Microsoft, Tech M, Infosys) with billing inquiries and disputes, providing accurate and timely resolutions
- Developed detailed customer account profiles, including past due balances and payment history
- Handled escalated customer complaints regarding billing issues or discrepancies
- Tracked changes in client information such as address updates or payment preferences
- Assigned unique identifiers for each new account set up within the system
- Trained new team members on company policies and accounting systems to keep team operations productive and efficient
- Ad hoc activities like Contract Implementation
- Closely working with Sales regarding the new win deals to make sure the revenue is captured and reported in Total Billed Revenue.
Executive
British Telecom Global Business Services Pvt. Ltd
12.2021 - 08.2022
- Dealing with Business Customer and managing their business accounts
- Worked on escalations with the accounts that are with debt collectors over the emails and calls and confirm the outstanding dues with the customers
- Providing all the relevant information related to the invoices for which customer is being charged for
- Placing and processing orders for lines and broadband for UK based Business customer as and when required
- Chasing different Line of Business to reprocess the order when stuck
- Manage to follow up with customers on a daily basis.
Invoicing- Associate
British Telecom, OTC
12.2019 - 08.2021
- Invoicing as per the requests received from account managers for US and Canada Region
- Dispute management, billing queries, credit requests, inventory check
- Automation done via Oracle for Monthly Fixed Recurring Invoices
- Manual invoice/Consolidation Billing also done as per one-time request received for Corporate Customer like Meta, IBM.
Digital Marketing Intern
Makkpress Technologies Pvt. Ltd
06.2018 - 01.2019
- Adwords campaign for international brands.
Education
MBA - Finance
Liverpool Business School
09.2024 - 09.2025
PGPM - Finance
Institute Of Management Technology
GhaziabadBachelor Of Commerce - Commerce
Guru Gobind Singh Indraprastha University
Digital Marketing - Digital Marketing
Delhi School Of Internet Business
Skills
- Excel proficiency
- Adaptability
- Leadership
- Time Management
- Communication
- Coordination
- Public speaking skills
- Quick learner
- Invoice Processing
- Customer Engagement
Custom
- Reading
- Blogging
- Explore and Travel
Languages
English
First Language
Hindi
Beginner
A1
Timeline
Direct Billing - Senior Analyst
Accenture
12.2024 - Current
MBA - Finance
Liverpool Business School
09.2024 - 09.2025
Assistant manager
Valueonshore (AT&T Project)
03.2024 - 11.2024
Customer Billing Representative- Senior Associate
Valueonshore Advisors, AT&T
09.2022 - 02.2024
Executive
British Telecom Global Business Services Pvt. Ltd
12.2021 - 08.2022
Invoicing- Associate
British Telecom, OTC
12.2019 - 08.2021
Digital Marketing Intern
Makkpress Technologies Pvt. Ltd
06.2018 - 01.2019
PGPM - Finance
Institute Of Management Technology
Bachelor Of Commerce - Commerce
Guru Gobind Singh Indraprastha University
Digital Marketing - Digital Marketing
Delhi School Of Internet Business