MOHD. SARTAJ ALAM
Bengaluru
Summary
Seasoned Collections Specialist excited to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems. Offering several years of success in sales and service positions.
Overview
9
9
years of professional experience
Work History
Collection Lead
Zetwerk Manufacturing Businesses Pvt. Ltd.
Bengaluru
06.2022 - Current
- Researched customer complaints regarding collection attempts made by the organization's representatives.
- Monitored customer account activities to identify delinquent accounts and initiate collection efforts.
- Maintained open communication channels between the organization's legal department, external attorneys and third party agencies when pursuing litigation against delinquent customers.
- Negotiated repayment plans with customers that were mutually beneficial for both parties.
- Conducted regular meetings with team members to review outstanding debts, payment trends and strategies for improving debt recovery.
- Developed collection methods to achieve or exceed company financial goals.
Team Lead
Ezyhaul
Bengaluru
08.2020 - 06.2022
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Monitored team performance against targets, taking corrective action where necessary.
- Coordinated team resources to achieve project goals.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
SME Associate
BlackBuck (Zinka Logistics Solutions Pvt. Ltd.)
Bengaluru
08.2017 - 05.2020
- Identified areas of improvement in operational processes and procedures within SME.
- Assisted in developing strategic plans for long-term success of the company.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Audited company's legal documents to verify compliant policies and procedures.
- Processed payments using point-of-sale systems.
- Recommended, selected and located merchandise based on customer desires.
SME Executive - Flipkart
Expertcallers Pvt. Ltd. (INSPIRE SOLUTIONS)
Bengaluru
01.2015 - 07.2017
- Maintained up-to-date records of all transactions related to SME activities.
- Assisted in developing strategic plans for long-term success of the company.
- Identified areas of improvement in operational processes and procedures within SME.
- Developed effective communication channels between internal departments at the SME.
Education
B.Com - Commerce -
INDIAN VIRTUAL ACADEMY FOR PEACE AND EDUCATION
Bengaluru01.2013
Skills
- Logistics Management & Operations
- Collection Management & Credit Collection
- Debt and Recovery Management
- Customer research
- Investigation due diligence
- Relationship Building
- Records Management
Timeline
Collection Lead
Zetwerk Manufacturing Businesses Pvt. Ltd.
06.2022 - Current
Team Lead
Ezyhaul
08.2020 - 06.2022
SME Associate
BlackBuck (Zinka Logistics Solutions Pvt. Ltd.)
08.2017 - 05.2020
SME Executive - Flipkart
Expertcallers Pvt. Ltd. (INSPIRE SOLUTIONS)
01.2015 - 07.2017
B.Com - Commerce -
INDIAN VIRTUAL ACADEMY FOR PEACE AND EDUCATION
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