Mohd Aslam Hassan Ansari
Customer Service Executive
Hyderabad
Summary
Knowledgeable senior associate skilled at building connections with customers to promote products. Excellent communication skills combined with analytical and attentive nature. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Senior Associate in Customer Service
Sutherland
Hyderabad
05.2023 - Current
- Working with Client Airbnb and helping users with renting their home on the platform
- Also assisting users in solving problems related to renting home
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Developed new sales opportunities through development and rollout of promotional plans.
Senior Associate in Technical Support
Wipro
Hyderabad
10.2020 - 01.2023
- Worked with Facebook and At& T and resolved technical issues faced by users
- Working with customers on call and chat to resolve their internet queries
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Greeted customers and offered assistance for increased customer satisfaction.
- Maintained relationships with customers to maximize sales opportunities.
- Monitored customer service metrics and performance indicators to identify areas of opportunity.
- Trained and mentored junior staff on customer service strategies and techniques.
- Utilized customer feedback to improve product offerings.
Senior Associate in Customer Service
Genpact
Hyderabad
01.2019 - 10.2020
- Worked with client Google and helped users with queries related to Google Play and Google Pay
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Tracked customer service cases and updated service software with customer information.
Collections Representative
HSBC
Hyderabad
02.2017 - 03.2018
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Quantified debtor balances to avoid late payments and bad credit.
- Processed debtor payments and updated accounts to reflect new balance.
Education
Board Of Intermediate Education - Commerce
St Joseph's Junior College
Hyderabad 06.2008 - 03.2010
Master Of Business Administration - Finance
Azad College
Hyderabad 06.2013 - 04.2015
Bachelor Of Commerce - Computers
St Joseph's Degree College
Hyderabad 06.2010 - 03.2013
Skills
Schedule development
undefinedTimeline
Senior Associate in Customer Service
Sutherland
05.2023 - Current
Senior Associate in Technical Support
Wipro
10.2020 - 01.2023
Senior Associate in Customer Service
Genpact
01.2019 - 10.2020
Collections Representative
HSBC
02.2017 - 03.2018
Master Of Business Administration - Finance
Azad College
06.2013 - 04.2015
Bachelor Of Commerce - Computers
St Joseph's Degree College
06.2010 - 03.2013
Board Of Intermediate Education - Commerce
St Joseph's Junior College
06.2008 - 03.2010
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