Dynamic operations leader with a proven track record at Amazon, excelling in process optimization and stakeholder management. Achieved significant efficiency improvements through data-driven decision-making and comprehensive team training. Expert in warehousing functions, driving operational excellence while ensuring quality assurance and compliance. Passionate about enhancing performance and reducing costs.
Overview
8
8
years of professional experience
Work History
Operation Team Lead
Amazon Seller Services Private Limited (ASSPL)
10.2022 - Current
Managed inventory control for 1,00000 SKUs in ASSPL.
Oversaw inbound (IB) & outbound (OB) operations,ensuring top-notch quality for customers,proactively resolved departments issues related to floor operations,minimizing disruptions and ensuring smooth operations.
Optimized warehouse space utilization,leading to increase in storage capacity and efficiency through effective bin,pallet and floor position management.
Provided comprehensive training and warehouse processes to internal staff,enhancing overall operational proficiency.
Managed internal replenishment processes,streamlining material availability and ensuring continuous workflow efficiency.
Forecasted system & process changes,implementing timely updates in the distribution center to align with evolving requirements.
Monitored key performance indicators (KPIs) and service levels,driving continues improvement.
Supervised and optimized 3PL manpower,ensuring efficient resource utilization and productivity.
Ensuring to prevent warehouse losses with driven right processes.
Senior Executive
Flipkart
06.2018 - 10.2022
Oversaw the day-to-day operations of the hub, including inbound and outbound activities, sorting, and processing of shipments.
Ensured the highest degree of efficiency is maintained, monitoring performance, and identifying areas for improvement.
Supervised and motivating the hub team, providing on-the-job training, and ensuring adherence to standard operating procedures.
Ensuring customers are delighted at all times and promptly managing customer escalations
Analyzing data to identify trends, patterns, and areas for improvement.
Managed warehouse accuracy through planned reconciliations, and analysis,and ensuring adherence to quality standards.
Continuously evaluate warehouse performance metrics and implement improvements to enhance operational efficiency and cost-effectiveness.
Town Project Manager
VIVO India
06.2017 - 05.2018
Identified plans and resources required to meet project goals and objectives.
Provide training, support, and resources to partners to enhance their sales capabilities.
Develop and implement indirect sales strategies and plans to achieve sales targets.
Identify and pursue new market opportunities through indirect channels.
Analyze sales data and trends to identify areas for improvement.
Communicate effectively with internal teams and external partners.
Collaborate with marketing and other departments to support indirect sales efforts.
Represent the company's products and services to partners and customers.
Onboarding new distributors.
Education
MBA - Sales And Marketing,Finance
University of Lucknow
Lucknow
Skills
Operational excellence
Stakeholder management
Workforce planning
Cross-functional coordination
Business performance management
Data-driven decision-making
Warehousing functions
Documentation
Cost reduction
Safety oversight
Process optimization
Operational planning
Root-cause analysis
Team Training
Quality assurance
Cycle counting
Compliance management
Languages
Hindi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Operation Team Lead
Amazon Seller Services Private Limited (ASSPL)
10.2022 - Current
Senior Executive
Flipkart
06.2018 - 10.2022
Town Project Manager
VIVO India
06.2017 - 05.2018
MBA - Sales And Marketing,Finance
University of Lucknow
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