MOHD QAMAR KHAN
Bhadohi,UP
Summary
Adept Network Support Engineer with a proven track record at Ascenzo World, excelling in root cause analysis and project collaboration. Enhanced network reliability by diagnosing complex issues and leading teams to exceed uptime goals. Skilled in network configuration and fostering team success, demonstrating a commitment to excellence and continuous improvement.
Overview
3
3
years of professional experience
Work History
Network Support Engineer
Ascenzo World
03.2023 - Current
- Drafted post-mortem documentation analyzing instances of network system failures and detailing required repair and restoration efforts.
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Managed full network stacks and maintained uptimes of [Number]%.
- Oversaw junior-level engineers, directing work orders while monitoring performance metrics and consumer feedback.
Desktop Support Engineer
Varanasi Loom To Luxury
04.2021 - 03.2023
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Configured hardware, devices, and software to set up work stations for employees.
Education
CCC - Computer And Information Sciences
NIELT
GORAKHPUR01.2015
PGDCA -
PUNJAB TECHNICAL UNIVERCITY
PUNJAB01.2009
Master of Arts - Psychology
KNPG Gyanpur
Gyanpur Bhadohi06.2003
Skills
- Root Cause Analysis
- IP Addressing and Subnetting
- Testing protocols
- Project Collaboration
- Ticket management
- Network configuration
- Wireless Networking
- Component Installation
- Network support
- Software Deployment
Languages
English
Upper intermediate (B2)
Hindi
Advanced (C1)
Timeline
Network Support Engineer
Ascenzo World
03.2023 - Current
Desktop Support Engineer
Varanasi Loom To Luxury
04.2021 - 03.2023
CCC - Computer And Information Sciences
NIELT
PGDCA -
PUNJAB TECHNICAL UNIVERCITY
Master of Arts - Psychology
KNPG Gyanpur
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