Experienced Quality Specialist with expertise in implementing and monitoring quality control systems. Strong analytical skills, keen eye for inconsistencies, and troubleshooting abilities. Achieved significant impact by improving product quality, streamlining operations, and reducing costs through effective quality assurance initiatives. Fosters adherence to regulatory standards and promotes a culture of continuous improvement.
Hi, I’m
MOHD RAZZAQ KHAN
NEW DELHI
Summary
Overview
7
years of professional experience
Work History
R1 RCM Global Pvt LtdNoida
Quality Specialist
08.2022 - Current
Job overview
- Updating and drafting/creating quality procedures, and establishing best practices and proven methods to ensure quality.
- Calibrating with operations team/departments regarding update/latest quality requirements.
- Ensuring that client quality requirements are met fully and flawlessly.
- Ensure that associates provide quality service in line with organizational objectives.
- Optimize quality assurance to increase associates' efficiency through behavior modification, enhance the quality of service to clients, and improve SLA.
- Testing associate's knowledge by taking Process knowledge test to ensure that associates are updated with process updates.
- Performed root cause analysis of issues discovered during the auditing phase.
- Prepare Monthly Business review data to get the most common issues.
- Provide training to associates to enhance their knowledge.
R1 RCM Global Pvt LtdNoida
Senior Analyst
10.2017 - 08.2022
Job overview
- Reviewing and working on claims to reduce Accounts Receivable.
- Worked on denial of all specialized and sensitive payors.
- Prepared detailed reports and presentations to communicate findings to stakeholders.
- Trained junior analysts in advanced analytical techniques and software tools.
- Analyzed data to identify trends and patterns for business decision-making.
Convergys India Services PvtGurgaon
Sr. Customer Care Officer
04.2014 - 10.2017
Job overview
- Attended inbound chats for services, sales, upsells, and retention.
- Providing floor support.
- Mentoring new users as per requirement.
- Promoted to Sr. CCO, if first eligible month.
- Resolved product or service issues by clarifying customer's complaint and determining the best solution.
- Escalated unresolved customer issues to appropriate departments for further investigation.
Education
MANONMANIAM SUNDERANAR UNIVERSITY
Bachelor of Science from COMPUTER APPLICATION
01-2012
University Overview
K. M. INTER COLLAGEU.P
INTERMEDIATE
01-2009
University Overview
K. M. INTER COLLAGEU.P
High School
01-2006
University Overview
Skills
- Root Cause Analysis
- Documentation Control
- Preventive Actions
- Performance monitoring
- Proficient in Microsoft Office
- Capable to work under pressure and excel as a team
- Positive attitude with innovative approach
- Trustworthy, discreet and ethical
Certification
- R1 CERTIFICATION EVOLVE - Key talent Program 2023
- Certificate A, B & C In NCC by Ministry of Defense, Government of India
Accomplishments
Accomplishments
- Developer Byte in Intra - Center IT Quiz Competition 2012
- Techno Minds - Project Development Competition 2012
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CultureSoftware
EPIC
Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Timeline
Quality Specialist
R1 RCM Global Pvt Ltd
08.2022 - Current
Senior Analyst
R1 RCM Global Pvt Ltd
10.2017 - 08.2022
Sr. Customer Care Officer
Convergys India Services Pvt
04.2014 - 10.2017
- R1 CERTIFICATION EVOLVE - Key talent Program 2023
- Certificate A, B & C In NCC by Ministry of Defense, Government of India
MANONMANIAM SUNDERANAR UNIVERSITY
Bachelor of Science from COMPUTER APPLICATION
K. M. INTER COLLAGE
INTERMEDIATE
K. M. INTER COLLAGE
High School
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