MOHD SHAFEEQ AHMED
Hyderabad
Summary
Dynamic Process Executive at Cognizant Technology Solutions, with a proven track record in technical troubleshooting and customer satisfaction. Expert in transaction reconciliation and software support, demonstrating exceptional interpersonal skills. Successfully resolved complex payment issues, ensuring timely resolutions, and enhancing customer experience. Committed to delivering high-quality service in fast-paced environments.
Overview
1
1
year of professional experience
Work History
Process Executive
Cognizant Technology Solutions
Hyderabad
08.2024 - Current
- Managed various customer support requests, with a focus on technical troubleshooting and customer satisfaction.
- Addressed hardware and software-related issues, ensuring timely resolutions for the Google Pay application.
- Resolved complex transaction issues, including payment disputes, failed transactions, and reconciliation errors, ensuring accurate and timely resolutions.
- Redirected and escalated complex issues effectively, maintaining high standards of service.
- Provide comprehensive technical support services to customers.
- Demonstrating excellent time-management skills, and the ability to work independently.
- Taking ownership of time-sensitive issues, leading to effective resolution.
Education
BBA - Finance
Veda Degree College
Hyderabad, India08-2023
Intermediate - MPC
MS Junior College
Hyderabad, India 06-2020
SSC
Jawahar High School
Hyderabad, India06-2017
Skills
- Technical troubleshooting
- MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook
- Transaction Reconcilation
- Software Support
- Excellent interpersonal skills
- Excelled Prompt Engineering
Languages
Hindi
First Language
English
Proficient (C2)
C2
Urdu
Proficient (C2)
C2
Core competencies
- Technical troubleshooting: expert in resolving complex software issues quickly and efficiently
- Transaction reconciliation: mastery in resolving payment discrepancies and ensuring financial accuracy
- Interpersonal communication: skilled at building strong customer relationships and driving satisfaction
- Adaptability and problem solving: Thrives under pressure, delivering fast, effective solutions
- Recognized for excellence: acknowledged by the company for consistently excelling in performance and customer satisfaction
Timeline
Process Executive
Cognizant Technology Solutions
08.2024 - Current
BBA - Finance
Veda Degree College
Intermediate - MPC
MS Junior College
SSC
Jawahar High School
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