Mohit Advani
Noida
Summary
Results-driven Operations Team Leader experienced in workflow coordination and process improvement. Achieved enhanced operational efficiency and elevated customer satisfaction through effective compliance adherence and KPI tracking. Focused on driving team productivity and continuous operational enhancements.
Accomplished Operations Team Leader with expertise in process improvement, performance measurement, and staff training. Proven record in enhancing team efficiency and generating detailed performance reports.
Results-driven Operations Team Leader with expertise in process improvement, performance measurement, and staff training. Proven ability to enhance team efficiency and ensure compliance with safety regulations.
Overview
1
1
Certification
3
3
years of post-secondary education
6
6
years of professional experience
Work History
Operations Team Leader - Samsung
Ienergizer IT Services Pvt Ltd
Noida
2024.01 - Current
- Led daily operations to ensure team efficiency and productivity.
- Coordinated workflow between departments to streamline processes.
- Established key performance indicators for measuring operational success.
- Reviewed operational procedures to identify areas for improvement.
- Generated detailed reports outlining KPIs, quality control measures, and other related data points.
- Conducted training sessions for new staff on company protocols and best practices. on company protocols and best practices.
- Ensured compliance with safety regulations in the workplace.
Customer Support Specialist
Iqor india pvt ltd
Noida
2022.08 - 2023.08
- Resolved customer complaints promptly and effectively in a professional manner.
- Assisted customers with inquiries through various communication channels.
- Documented customer interactions accurately in the support database system.
Customer Support Representative
Tech Mahindra Ltd.
Noida
2020.08 - 2022.07
- Resolved technical issues via phone and chat support promptly.
- Assisted customers with inquiries and provided product information efficiently.
- Documented customer interactions in the system accurately and thoroughly.
Education
Bachelor of Science - Statistics
C.S.J.M University, Kanpur
Kanpur , India 2012.06 - 2015.07
Intermediate And High School
Kanpur , India Skills
- Process improvement
- Performance measurement
- Staff training
- Customer support
- Compliance auditing
- Compliance adherence
- Customer satisfaction
- Effective communication
- Problem solving
- Conflict resolution
- KPI tracking
- Customer relationship management
Certification
- Leadership Essentials - Workshop Completion Certificate - May 20,2026
- Corporate Conduct - Completion Certificate- Apr 17,2026
- 1 Year - Advance Diploma in Computer Application from Data Expert, Kanpur.
Timeline
Operations Team Leader - Samsung
Ienergizer IT Services Pvt Ltd
2024.01 - Current
Customer Support Specialist
Iqor india pvt ltd
2022.08 - 2023.08
Customer Support Representative
Tech Mahindra Ltd.
2020.08 - 2022.07
Bachelor of Science - Statistics
C.S.J.M University, Kanpur
2012.06 - 2015.07
Intermediate And High School