Desired Job Title
Senior ExecutiveCustomer Service Customer Service ExecutiveWork Type
Full TimeLocation Preference
HybridOn-SiteRemoteLocation: Gurugram , Indian Gurgaon, HR
Open to relocation: Yes
Mohit Bisht
Senior Executive Customer Success
Gurugram
Work Preference
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
2027
2027
years of professional experience
Work History
Senior Executive
Freed India Pvt Ltd
01.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Customer Service
IGT Solutions
12.2023 - 10.2024
- Improved customer service ratings by addressing concerns promptly and professionally.
- Provided exceptional customer service to internal and external customers.
- Provided exceptional customer service by addressing concerns promptly and effectively.
- Assisted office operations for improved efficiency and customer service satisfaction.
Customer Service
Maxicus
2022 - 09.2023
- Developed strategic plans and increased production, productivity and customer service.
- Streamlined communication channels for improved customer service quality and efficiency.
- Enhanced company reputation through excellent customer service and professional demeanor.
- Provided outstanding customer service by addressing visitor needs promptly.
Executive
Bajaj Finance
03.2019 - 06.2022
- Led cross-functional teams to enhance process efficiency and operational effectiveness.
- Developed and implemented strategic initiatives to drive business growth and customer engagement.
- Analyzed market trends to inform decision-making and optimize product offerings.
- Streamlined reporting processes, improving turnaround time for financial analysis and insights.
Education
High School Diploma -
S.M.R.A Uttrakhand Nainital
Nainital Master of Arts - M.A
DSB Campus Nainital
Nainital 05-2019
Skills
Fast learner, communication skills, problem solving, Time management, Excel and Microsoft, dependability
Timeline
Senior Executive
Freed India Pvt Ltd
01.2025 - Current
Customer Service
IGT Solutions
12.2023 - 10.2024
Executive
Bajaj Finance
03.2019 - 06.2022
Customer Service
Maxicus
2022 - 09.2023
High School Diploma -
S.M.R.A Uttrakhand Nainital
Master of Arts - M.A
DSB Campus Nainital