Sara Chand Sayyed Shaikh
Navi Mumbai
Summary
Dedicated and results-driven professional with a proven track record of delivering exceptional customer service across diverse industries, including telecommunications and banking for over 3 years. With a strong commitment to exceeding customer expectations, I have consistently ensured utmost satisfaction while demonstrating outstanding communication and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Senior Executive
Capita India Pvt Ltd
Mumbai
11.2022 - Current
- Earned an "A-Outstanding Performer" rating during the H1 and H2 performance review of the year 2023 resulting in an Outstanding Performer of the year, consistently surpassing established objectives and targets.
- Received accolades for exhibiting role model behaviors consistent with company values, setting an example for peers and stakeholders.
- Demonstrated exceptional performance in critical areas such as Advisor satisfaction score, Quality, TNPS, and DPA, consistently exceeding expectations.
- Successfully maintained a minimal complaint count and recorded 0 incorrect transfers, reflecting a commitment to service excellence.
- Committed to upholding and advancing the highest service standards within the organization.
- Helped allocating team's data and providing support as and when required related to process and account actions.
Advisor, Representative Operations
Convergys India Services Pvt Ltd
Mumbai
02.2021 - 06.2022
- Maintained and adjusted customer accounts, achieving a 95% customer satisfaction rate.
- Educated customers and prospects on account details, product offerings, and company policies.
- Enhanced personal knowledge of product specifications, financial practices, and industry best practices.
- Effectively resolved customer problems and complaints by identifying issues, providing optimal solutions, and ensuring follow-up.
- Built trust with customers through efficient and helpful responses to their needs.
- Performed a range of banking tasks, including transaction assistance, account opening and closure, and delivering high-quality customer service.
Education
Bachelor in Banking And Finance (B.A.F). - Banking and Financial Support Services
M.S. College of Arts, Commerce Science & BMS
Mumbai05.2021
H.S.C - Commerce
Abdullah Patel High School & Junior College
Mumbai02-2018
S.S.C -
Abdullah Patel High School
Mumbai03-2016
Skills
- Customer Service
- Problem Solving abilities
- Communication Skills
- Interpersonal Skills
- Microsoft Office
- Fast Learner
- Technical Support
- Operations Management
- Task Prioritization
Extra-curricular Activities
CSR Event at Capita India Pvt Ltd, Vikhroli, Mumbai. 06/2023 & 04/2024
Passionate about social impact, I actively engage every year in meaningful NGO initiatives at work, promoting community welfare and corporate social responsibility. Through my commitment and dedication, I contribute to making a positive difference in society while aligning organizational values with broader social goals.
Timeline
Senior Executive
Capita India Pvt Ltd
11.2022 - Current
Advisor, Representative Operations
Convergys India Services Pvt Ltd
02.2021 - 06.2022
Bachelor in Banking And Finance (B.A.F). - Banking and Financial Support Services
M.S. College of Arts, Commerce Science & BMS
H.S.C - Commerce
Abdullah Patel High School & Junior College
S.S.C -
Abdullah Patel High School
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