Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Mohit Kumar

Summary

Ambitious Quality Analyst with track record of dependability and leadership. Knowledgeable in QA methodology with proven history of reducing errors to increase quality. Dedicated to analyzing and resolving defects. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Senior Quality Analyst

Concentrix Daksh India Pvt Ltd
02.2022 - 02.2024
  • Participated and helped ramping up 3 difference process in the same 'Line of Business' within 1 year of span.
  • Championed adoption of industry best practices within organization, driving positive change across all levels of the business.
  • Conducted regular audits (includes Live audits & Surprise check) of internal processes, identifying opportunities to enhance overall product quality and consistency.
  • Got moved to different 'Line of Business' for having a new process ramped up. Led a training session for an entire batch for the same process.

Senior Technical Executive

Concentrix Daksh India Pvt. Ltd.
09.2020 - 02.2022
  • Proposed and successfully implemented a time saving method of carrying out multiple daily tasks.
  • Won C-Sat ACE competition 6 times organized by the team manager.
  • Effectively worked with the processing team to introduce a time saving method to work on the service requests.
  • Guided new joiners and helped them in achieving domain expertise.

Process Developer

Genpact India Ltd.
01.2014 - 01.2018
  • Promoted in 2016 on the position of a Process Developer.
  • Got cross-trained in multiple processes as per the client's recommendation.
  • Guided new team members and supporting them in achieving domain expertise.
  • Implemented Lean Six Sigma methodologies to optimize processes, leading to increased productivity and waste reduction.

Education

Bachelor of Commerce - Financial Accounting

School of Open Learning, Delhi University
New Delhi
05.2013

12th -

Ram Roop Vidya Mandir School
New Delhi
04.2008

10th -

Government Boys Senior Secondary School
Delhi
04.2006

Skills

  • Continuous Improvement Mindset
  • Strong Communication Skills
  • Agile frameworks
  • Workflow documentation
  • Team assignments
  • Quality Assurance Strategies

Accomplishments

  • Recognized as Knowledge Ninja (Bronze Award) in October 2015.
  • Received a SuperNova Award (Bronze Award) for the year 2014-15
  • I was recognized as an 'Employee of the Month' in the month of Sep' 2023

Timeline

Senior Quality Analyst

Concentrix Daksh India Pvt Ltd
02.2022 - 02.2024

Senior Technical Executive

Concentrix Daksh India Pvt. Ltd.
09.2020 - 02.2022

Process Developer

Genpact India Ltd.
01.2014 - 01.2018

Bachelor of Commerce - Financial Accounting

School of Open Learning, Delhi University

12th -

Ram Roop Vidya Mandir School

10th -

Government Boys Senior Secondary School

Similar Profiles

CREATE PROFILE
Mohit Kumar