- Spearheaded multiple initiatives for operational efficiency, reducing process steps, and enhancing service delivery.
- Defined project scope and collaborated with technology teams to validate solution feasibility.
- Conducted thorough User Acceptance Testing (UAT) and deployed solutions successfully within timelines.
- Provided training to Operations teams and ensured seamless live issue resolution.
Key Projects and Impact
- Inward Remittance Automation: Streamlined real-time transaction tracking, reducing data entry by 80% with SWIFT integration.
Impact: Faster processing with a two-step method.
- Corporate Outward Remittance Auto-Authorization: Reduced workflow steps by implementing automated thresholds and critical field controls.
Impact: Improved TAT and error reduction.
- Export Bill Lodgment Automation: Integrated multiple systems, reducing manual data entry by 50%.
Impact: Cut processing time from 1 day to 4 hours.
Received award and accolades for implementation of this project.
- SWIFT Message Real-Time Tracking: Automated workflow and validation for Trade and Remittance messages.
Impact: Improved TAT and reduced manual intervention.
Received award and accolades for implementation of this project.
- Treasury Reporting Automation: Implemented RPA for fund reporting, ensuring error-free file preparation.
Impact: Reduced manual tasks and improved reporting accuracy.