Mohit Srivastav
Operation Management
Gurgaon,HR
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
12
12
years of professional experience
1
1
Language
Work History
Manager Operation –Policy Bazzar.com
Policy Bazzar.com
12.2023 - Current
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managing Day on Day operations for Bangalore and Gurgaon centers.
Manager Operation –One Point One Solution Ltd
One Point One Solution Ltd
03.2022 - 12.2023
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
Manager Operation –Silaris Information Ltd
Silaris Information Ltd
08.2017 - 03.2022
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
Senior Team leader –Radical Minds
Radical Minds
08.2015 - 08.2017
- Built a cohesive team culture by recognizing individual achievements while emphasizing collective success as the ultimate goal.
Customer Service Representative
Tata Business Support Services
Gurgaon
06.2012 - 08.2015
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Promoted Twice from Customer Service Executive to Sr. Tl profile
- Managing Team for MEA Process
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Arts - Liberal Arts And General Studies
KMPM College
Jamshedpur, India 04.2001 -
Skills
>12 years of BPO experience across various industry Insurance, Ecommerce sales & Telecom, Customer Service and Collections Across B2B and B2C
>Have setup insurance center – Max life insurance, Bharti Axa Life Insurance and policy bazzar and Radical Minds
>Excellent in people management ,Skill management, Service Delivery and Client Management
>Quality Management capability
>Recruitment & staffing management
>Expert in data analysis and data Management
>Expert in review mechanism & Presentation
>Good knowledge of Dialer integration and logics
Performance enhancement strategies
>Good knowledge of excel, word & Power point
Excellent communication skills
>Excellent Skill in Task management and forcasting
Academic Educations
- 2015 Graduate
- 2011 12th Pass from ICSE
- 2009 10th Pass from CBSE
Personal Information
- Father's Name: Manoj lal Srivastav
- Date of Birth: 04/18/94
- Nationality: Indian
- Marital Status: Single
Timeline
Manager Operation –Policy Bazzar.com
Policy Bazzar.com
12.2023 - Current
Manager Operation –One Point One Solution Ltd
One Point One Solution Ltd
03.2022 - 12.2023
Manager Operation –Silaris Information Ltd
Silaris Information Ltd
08.2017 - 03.2022
Senior Team leader –Radical Minds
Radical Minds
08.2015 - 08.2017
Customer Service Representative
Tata Business Support Services
06.2012 - 08.2015
Bachelor of Arts - Liberal Arts And General Studies
KMPM College
04.2001 -