Sheena Dhingra
Gurgaon
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Senior Manager
HungerBox
Gurgaon
10.2023 - Current
- Built and nurtured strong relationships with clients and stakeholders, fostering long-term partnerships and securing repeat business.
- Designed and implemented operational standards, policies, and procedures to enhance efficiency.
- Conducted monthly meetings to develop business plans and facilitated workshops to achieve business objectives.
- Provided effective leadership to boost team productivity and morale.
- Collaborated with cross-functional teams to drive organizational success through cohesive and unified efforts.
Assistant Program Manager- Growth & Strategy
Zomato Media Pvt Ltd
07.2020 - 09.2023
- Partnered with the marketing team to execute campaigns for merchants nationwide.
- Planned and implemented state-level and festival-specific campaigns, including performing root cause analysis to enhance effectiveness.
- Designed tailored campaigns for high-profile merchants to drive engagement and sales.
- Supported growth initiatives for Zomato Kitchen merchants through targeted campaign strategies.
- Played a key role in the PMSVANidhi initiative by onboarding street food vendors and expanding the program to 50 cities during the COVID-19 pandemic.
- Oversaw the onboarding of third-party vendors, managing sourcing, contract negotiations, hiring, and training processes.
- Assisted Launchpad merchants virtually, increasing monthly appointments from 3,000 to 12,000.
- Developed multi-channel engagement strategies for merchants using WFB, SMS, and app notifications.
- Collaborated with the quality assurance team to create SOPs, train new hires, and consistently maintain a 98% quality standard.
- Prepared reports, presentations, and other documents related to program activities.
Team Leader- Operations
Zomato Media Pvt Ltd
07.2018 - 07.2020
- Led a team of 15 individuals in overseeing the merchant onboarding process.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Managed the end-to-end merchant journey, from onboarding to successfully going live on the platform.
- Established clear expectations for employees, providing guidance when needed.
- Created training materials and conducted group trainings on new processes or procedures.
Senior Associate
Zomato Media Pvt Ltd
06.2015 - 06.2018
- Conducted quality checks on menu prices, items, taxes, images, and descriptions for merchants across PAN India.
- Established a dedicated Merchant Escalation Team to address queries related to menu changes effectively.
- Performed quality checks on merchant documentation for onboarding processes in both India and the UAE.
Education
Bachelor's Degree -
UTPU University
India06.2015
Skills
- Decision Making
- Program Leadership
- Strategic Planning
- Program Operations
- Operations Management
- Analytical thinking
- Cross-Functional Collaboration
- Partnership Development
- Organizational improvement
- Reporting oversight
- Team leadership
- Teamwork and collaboration
Timeline
Senior Manager
HungerBox
10.2023 - Current
Assistant Program Manager- Growth & Strategy
Zomato Media Pvt Ltd
07.2020 - 09.2023
Team Leader- Operations
Zomato Media Pvt Ltd
07.2018 - 07.2020
Senior Associate
Zomato Media Pvt Ltd
06.2015 - 06.2018
Bachelor's Degree -
UTPU University
Languages
- English
- Hindi