MOHIT WADHWANI
Delhi
Summary
Branch Manager at Indiamart Intermesh Limited with 9 years of expertise in team management and client retention. Successfully led a team of 21, consistently achieving monthly revenues exceeding Rs 3 crores. Specialized in strategic planning and customer relationship management, driving enhanced client satisfaction and loyalty through innovative engagement strategies. Extensive experience in B2B client management, Relationship Building and Driving Large Teams.
Overview
9
9
years of professional experience
Work History
Branch Manager
Indiamart Intermesh Limited
Delhi
08.2019 - Current
- Coached and trained a team of 21 sales professionals to enhance performance.
- Serviced 1,800 accounts, ensuring high client satisfaction and retention.
- Developed strategies to increase customer satisfaction and loyalty.
- Coordinated promotional campaigns for new products or services in order to boost sales revenue.
- Monitored financial performance of the branch on a monthly basis.
- Resolved escalated customer complaints in a timely manner.
- Researched industry trends to update training curriculum with relevant concepts and procedures.
- Provided support in sales, technical, and business areas for key accounts.
- Achieved high staff morale and retention through effective communication and proactive management.
- Maintained routine client communication to assess satisfaction and address complaints.
- Facilitated ongoing training for sales team, driving revenue exceeding Rs 90 Lakhs monthly.
- Utilized ERP software to manage company database with critical account information.
Premium Relationship Manager
Reliance Jio Infocomm Ltd
Delhi
03.2017 - 07.2019
- Maintained low churn rate while achieving high Net Promoter score.
- Addressed customer concerns, queries, and complaints promptly.
- Facilitated customer delight through proactive engagement strategies.
- Served as primary contact for all HNI and SME customers.
- Managed customer lifecycle to ensure sustained usage and revenue generation.
- Maximized business potential by delivering exceptional customer service and retaining clients.
Senior Business Development Executive
Justdial Limited
Delhi
07.2016 - 02.2017
- Initiate product proposal, commercial closure, services/products integration and positioning.
- Act as a SPOC for sales, customer support & responsible of Customer life cycle management.
- Resolve customer queries, concerns & hence, best customer satisfaction.
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
- Established beneficial professional networks and partnerships to gain insight and campaign support resulting in long-term business relationships.
- Increased revenue by acquiring new customers and determining needs to offer relevant products.
- Communicated with customers to understand needs and recommend appropriate solutions.
- Lead a team of 9 Sales Professional to ensure their daily targets and monitoring reports.
- Awarded as Best PRM consistently from September 2017 to January 2019.
- Volunteered in International Mobile Congress 2017 and IPL 2018.
- Awarded as Best Performer of the month from August 2017 to March 2018.
Education
MBA - MARKETING & INTERNATIONAL BUSINESS
GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY
DelhiBBA -
GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY
DelhiCLASS 12th - COMMERCE
KIIT WORLD SCHOOL
Delhi06.2011
Skills
- Team management
- Customer service
- Microsoft Office
- Relationship development
- Collaboration
- Team building
- Strategic planning
- Client retention
- Sales strategy
- Customer relationship management
- Account servicing
- Training and development
- Conflict resolution
- Performance monitoring
Accomplishments
- Awarded as Best PRM consistently from September 2017 to January 2019.
- Volunteered in International Mobile Congress 2017 and IPL 2018.
- Awarded as Best Performer of the month from August 2017 to March 2018.
- Promoted as Branch Manager handling 2 Branches across Delhi and Delhi NCR in 2024
- Awarded as Star Performer several times during 2023 - 2025
- Honored with ESOPs of Indiamart due to excellent performance record
Hobbies & Interests
- Playing Badminton
- Surfing E-commerce
- Listening Music
- Devoting Time for Social Cause
Personal Information
Date of Birth: 02/26/94
Current Package
- 17 LPA
Timeline
Branch Manager
Indiamart Intermesh Limited
08.2019 - Current
Premium Relationship Manager
Reliance Jio Infocomm Ltd
03.2017 - 07.2019
Senior Business Development Executive
Justdial Limited
07.2016 - 02.2017
MBA - MARKETING & INTERNATIONAL BUSINESS
GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY
BBA -
GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY
CLASS 12th - COMMERCE
KIIT WORLD SCHOOL
Similar Profiles
Amit Amit null
Assistant Product Manager at Indiamart Intermesh LimitedAssistant Product Manager at Indiamart Intermesh Limited
FABIN PHFABIN PH
Sales Associate at IndiaMART InterMESH LimitedSales Associate at IndiaMART InterMESH Limited
Sourabh OjhaSourabh Ojha
Lead Engineer at IndiaMART InterMESH LimitedLead Engineer at IndiaMART InterMESH Limited
HARSHIT MAKHIJAHARSHIT MAKHIJA
Assistant Manager - Indirect Taxation at PricewaterhouseCoopers (PwC)Assistant Manager - Indirect Taxation at PricewaterhouseCoopers (PwC)
Mansi SharmaMansi Sharma
Associate QA Engineer at Cvent India Pvt LtdAssociate QA Engineer at Cvent India Pvt Ltd