MOHNISH KUMAR
Customer Care & Support Executive
delhi
Summary
A dedicated Customer Care & Support Executive with experience at Sunshine Appliances, helping customers through calls and chat. Skilled in solving product-related issues, giving clear information, and ensuring customer satisfaction. Able to handle high-volume queries, update records correctly, and maintain polite and professional communication. Known for staying calm, positive, and delivering smooth and reliable support to every customer
Overview
2026
2026
years of professional experience
Work History
Customer Care & Support Executive
Sunshine Appliances
2024 - Current
Handled customer calls and chats to answer questions and solve problems.
• Gave correct information to customers in a polite and helpful way.
• Solved customer issues quickly and made sure they were satisfied.
• Managed many chats/calls daily and kept communication smooth.
• Recorded customer details and updated information properly.
• Worked with the team to give fast and quality customer support.
Education
Commerce (B.Com) - B.Com
Rawal Pindi S D Senior Secondary School
DELHI 05.2001 -
Skills
- Customer calling and chat support
- Polite and clear communication
- Problem-solving and issue handling
- Basic computer skills (MS Word, MS Excel)
- Fast and accurate typing
- Internet surfing and information searching
- Handling multiple chats/calls smoothly
- Good listening and understanding
- Data entry and record keeping
- Time management and teamwork
Reading books Listening to music Traveling Learning new things
I enjoy reading books, which helps me learn new ideas and improve my thinking. I like listening to music because it relaxes me and keeps me positive. I also love traveling, as it lets me explore new places and meet different people. I am always interested in learning new things, which helps me grow and improve my skills.
Timeline
Commerce (B.Com) - B.Com
Rawal Pindi S D Senior Secondary School
05.2001 -
Customer Care & Support Executive
Sunshine Appliances
2024 - Current