Mohsin Faraz

• Oversaw end-to-end HR and administrative functions, ensuring seamless recruitment and onboarding processes for new hires, significantly reducing time-to-fill positions.
• Fostered a people-first workplace culture, aligning HR strategies with business objectives and enhancing employee satisfaction.
• Utilized HRMS tools like SAP, which improved data management and reporting capabilities, making HR operations more efficient and effective.
• Handled sensitive employee matters with discretion, which built trust and credibility within the workforce while ensuring compliance with HR policies and regulations.
• Addressed grievances and resolved conflicts effectively, which promoted a harmonious work environment and strengthened employee relations.
• Administered benefits programs, facilitating employee understanding of options and support to enhance morale.
• Managed end-to-end HR administrative processes, including employee records, contracts, and compliance documentation.
• Facilitated communication among housekeeping, security, and maintenance teams to enhance operational efficiency.
• Managed office supplies inventory and vendor contracts to ensure cost-effective procurement.
• Ensured workplace safety and compliance with regulations to promote a secure environment.
• Administrative Support & Coordination: Planning meetings, appointments, and travel arrangements to ensure seamless operations.
• Data Management & Filing: Maintaining filing systems, organizing databases, and ensuring proper document control.
• Office Administration & Procurement: Ordering and managing office supplies, ensuring inventory control and cost efficiency.
• Report and Presentation Preparation: Creating presentations, reports, and official documents for internal and external communication.
• Communication & Correspondence Management: Responding to official emails, correspondence, and handling internal and external communication professionally.

Adobe Retention Chat Team Department.
Investing focus on customer acquisition and retention, leading to chatdriven outcomes.

Responsibilities:
• Understanding the customer's issue, sympathizing with, and empathizing with customer emotions.
• Providing customers with the best available offers.
• Making sure the customer is satisfied once the query is resolved.

• Advised leadership on operational priorities, policy implications, and strategic decisions.
• Analyzed complex issues and developed actionable recommendations for senior stakeholders.
• Facilitated cross-functional discussions to align goals, resolve risks, and support implementation.
• Prepared concise briefings, reports, and presentations for executive review.

Working rented-out calling process used to call owners and ask for availability if it got.

We deactivate the property listing from the NoBroker website when it is rented out.

If a customer is facing difficulties renting out the property, we’ll pitch the best available offers for paid services so that NoBroker helps customers get their property rented out at the earliest by advertising the property listing at the top.

Responsibilities:

• Conduct meetings with team members to work efficiently.
• Allocating work to each individual on a daily basis.
• If there is a high volume, make the team extend and complete the work.
• Responsible for the team delivering service excellence.
• Monitoring the workflow and sharing the data with superiors.
• Coordinated service requests, assigning cases to field teams and tracking resolution through CRM workflows.
• Monitored ticket queues, prioritized escalations, and ensured timely customer updates across service channels.
• Maintained accurate service records, documentation, and status notes for audit-ready operational reporting.

• Managed the Assurant process for voice, semi-voice, and non-voice channels, which involved collecting policy details from calls or websites, and ensuring timely updates to loans and disbursements as required.
• Extracted and organized workflow data from Smart Flow application, storing it in Excel to enhance accessibility and tracking.
• Conducted regular meetings with team members, fostering open communication, and collaboration to enhance team performance.
• Allocated tasks to individuals based on their strengths, helping to optimize workflow, and ensure that everyone was engaged effectively.
• Conducted regular meetings with team members, fostering open communication and collaboration to enhance team performance.
• Allocated tasks to individuals based on their strengths, helping to optimize workflow and ensure that everyone was engaged effectively.
• Championed the delivery of service excellence within the team, promoting a culture of high standards, and accountability.

• Coordinated training programs across Middle Eastern regions.
• Managed communication and logistics for workshops to ensure effective knowledge transfer.
• Coordinated client, vendor, and venue communications to ensure seamless event execution.
• Managed stakeholder schedules, confirmations, and follow-ups for meetings and event timelines.
• Prepared correspondence, briefs, and status updates for clients and internal teams.